Project Coordinator, Volunteer Management

Singapore Red Cross Society; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance the efficiency of their Volunteer Management Department. This role involves managing procurement processes, maintaining inventory, and coordinating events to ensure smooth operations. The ideal candidate will possess strong organizational skills and experience in volunteer management or the social service sector. With a focus on communication and customer service, you will engage with volunteers and assist in creating impactful content for social media. Join a team that values proactivity and collaboration in making a difference in the community.

Qualifications

• Minimum GCE ‘O’ Level or Diploma in relevant fields.
• At least 1 year of experience in administrative roles.

Responsibilities

• Manage procurement processes and maintain department inventory.
• Coordinate meeting room bookings and handle volunteer enquiries.
• Assist in developing engaging content for social media.

Skills

Administrative Skills

Organizational Skills

Communication Skills

Customer Service

Microsoft Office Suite

Canva

Education

GCE ‘O’ Level

Diploma in Business Administration

Diploma in Marketing

Diploma in Public Relations

Diploma in Event Management

Tools

Microsoft Office Suite

Canva

Job description

Job Purpose

This role will provide general support to Volunteer Management Department activities, events and initiatives to ensure smooth operation and project delivery.

Job Responsibilities

Admin Support

• Manage procurement processes, including purchase requisitions, orders, and goods receiving.

• Maintain and track department inventory (e.g., collaterals, volunteer shirts).

• Coordinate meeting room bookings and logistical arrangements for events.

• Develop and maintain a structured administrative and filing system for the VM Department.

• Handle general volunteer-related enquiries via email and direct them to the appropriate teams.

Volunteer Management System

• Manage user accounts, including new user requests, profile activations/deactivations, and removals.

• Liaise with VMS vendors for system enhancements and change requests, ensuring smooth implementation.

• Respond to general VMS-related enquiries and provide user support when needed.

Membership

• Process new membership applications, including handling enquiries, payments, approvals, and distribution of membership packages.

• Follow up on subscription renewals and returned packages.

• Support the conversion of Youth Members and General Volunteers to Ordinary Members.

• Maintain accurate and confidential membership records.

Communication & Social Media Support

• Assist in developing engaging and relevant VM-related content for social media platforms, coordinating with the Corporate Communications team.

• Monitor social media trends to enhance volunteer engagement and outreach.

• Support the design of VM-related collaterals using Canva or similar software.

Ad-hoc Events and Other Duties

• Assist in planning and implementation of VM events and roadshows

• Undertake any other duties as assigned

Job Specifications

Qualifications and Experience

• Minimum GCE ‘O’ Level or Diploma in Business Administration, Marketing, Public Relations, Event Management, or a related field.

• At least 1 year of relevant experience in an administrative or coordination role.

• Experience in the social service sector or volunteer management is an advantage.

Additional Skills and Knowledge

• Strong administrative and organisational skills with keen attention to detail.

• Excellent communication skills for handling enquiries and providing customer service to volunteers and members.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic design tools (e.g., Canva) is a plus.

• Ability to work independently and collaboratively

Desired Behavior

• Structured, meticulous, and highly organised.

• Proactive, resourceful, and eager to learn.

• Team-oriented with a positive and adaptable attitude.