Assist the Project team in handling tenders and quotations.
Prepare ironmongery schedules for assigned projects.
Coordinate the permanent key and master key handover to users on site.
Attend site meetings and address defects on site.
Work together with our project sales team to ensure that the bills of quantities are promptly updated and assist in the preparation of project scheduling and installation of sample boards and mock-up samples as required.
Collaborate closely with our logistics support team to ensure that our deliveries are properly and promptly delivered according to schedule.
Assist the finance department in following up on payments from customers by ensuring that all necessary documentation, especially regarding project progress claims, are submitted according to schedule and on time.
Liaise closely between customers and our sales, logistics, and finance support teams to maximize and enhance customer service levels, especially where product installation or repair is necessary.
Manage the Master Price List to ensure prices are promptly updated and distributed to the team.
Provide training to door installers for any installation work.
Liaise with ASSA ABLOY personnel to maximize customer service levels.
Promptly and competently attend to all customer inquiries and complaints.
Any other tasks assigned by the company from time to time.