Programme Manager, PROVE Programme

National University Polyclinics; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Programme Manager to oversee the implementation of Patient Reported Measures. The role demands 5-8 years of cross-disciplinary experience in healthcare and proven leadership in PROMs design. Responsibilities include coordinating with clinical teams, ensuring compliance with ethical standards, and supporting value-based healthcare initiatives. Candidates should have strong stakeholder management skills and a postgraduate qualification in healthcare administration or strategy.

Qualifications

• 5–8 years of cross-disciplinary healthcare experience required.
• Must have proven experience in leading PROMs design and implementation.
• Strong grounding in global PROMs and VBHC literature is essential.

Responsibilities

• Lead end-to-end implementation of PRMs at NUHS.
• Engage clinicians and IT to embed PRMs into workflows.
• Develop project plans and KPIs to track implementation.

Skills

Stakeholder management

Cross-functional coordination

Data analysis

Healthcare informatics

Education

Postgraduate qualification in healthcare administration, informatics, or strategy

Tools

Tableau

Job description

Overview

Institution: National University Health System

Job Title:

Programme Manager, Patient Reported Measures (Experience and Outcomes) (PRMs) for AIO- Value-Driven Outcomes Office.

Key Responsibilities

• Lead end-to-end implementation of PRMs at NUHS: Plan, coordinate, and oversee the cluster-wide PRMs programme, drawing on direct experience in designing and validating PROMs instruments within clinical services.
• Engage clinicians, nurse leads, and IT to embed PRMs into workflows.
• Drive vendor evaluation, coordination and implementation of relevant digital platforms as required.
• Develop project plans, roadmaps, and KPIs to track implementation and outcomes.
• Collaborate with data, informatics, and clinical governance teams to enable data-driven insights.
• Ensure adherence to PDPA, data governance, and ethical standards in PRMs data usage.
• Support value-based healthcare (VBHC) initiatives by analysing large datasets and visualising insights through Tableau dashboards to drive strategic decision-making.
• Support the integration of Patient-Reported Outcomes into broader VBHC initiatives, aligning with institutional goals on quality, cost, and what matters to patients.
• Manage programme budget and contract deliverables, if applicable.
• Coordinate training and change management for clinical teams and operational staff.

Key Requirements

• Postgraduate qualification in healthcare administration, informatics, or strategy (e.g. MBA, MSc) - clinical experience is a must.
• Proven experience in leading PROMs design and implementation within hospital or clinics.
• 5–8 years of cross-disciplinary healthcare experience spanning clinical practice, programme management, and digital health innovation.
• Strong grounding in the global PROMs and VBHC literature, with the ability to translate evidence into local implementation.
• Must integrate clinical insight (to ensure PROMs are meaningful for care), financial acumen (linking outcomes to cost), and technology expertise (building digital platforms) to deliver an end-to-end PRMs programme.
• Excellent stakeholder management and cross-functional coordination skills.
• Experience working with health data, IT systems, or digital transformation is an advantage.