Programme Management Executive (Operations & Administration)

Singapore Chinese Chamber Institute Of Business; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading educational institute in Singapore seeks a Programme Manager to oversee the full learner journey in various training programmes. Responsibilities include managing course enrolments, grant applications, and data management. The ideal candidate will possess strong problem-solving skills, be bilingual in English and Chinese, and have relevant experience in the adult training sector.

Qualifications

• At least 2 years of relevant experience in the PEI, Adult Training and Education industry.
• Familiar with CPE and SSG policies and guidelines.
• Able to engage with internal and external stakeholders.

Responsibilities

• Manage enrolled learners’ journey and coordinate administrative matters.
• Process and validate grant applications per funding criteria.
• Update AIMS records and monitor learner's status.

Skills

Problem-solving

Time-management

Interpersonal skills

Bilingual in English and Chinese

Adaptability

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Key Roles and Responsibilities

Programme Management

• Process and manage enrolled learners’ full journey under WSQ/Non-WSQ programmes

• Managing assigned course portfolio encompassing individual and corporate enrolments

• Assist in the coordination of administrative matters for inbound/outbound programmes

• Prepare materials and conduct Learner Orientation for new intakes

• Liaise with Sales Department to facilitation the enrolment process

• Setting up of Student Management System (AIMS) & Training Partner Gateway (TPG) to ensure prompt commencement of scheduled intakes

Grant Management

• Process and validate enrolled learners’ grant applications in accordance with respective Government Agency’s funding criteria

• Monitor and track status of allocated grants to ensure timely intervention is carried out where necessary

Data Management

• Prompt and timely updating of AIMS records

• Maintain and update learner’s status in AIMS and Course Tracking Report (enrolment, defer, withdrawal, graduated, funding status etc)

• Track and monitor Learners’ evaluation survey, prepare report for Manager/HOD for analysis and intervention plans where necessary

Adult Educator Administration

• Conduct briefing for Adult Educator to ensure course(s) assigned are delivered promptly

Examination Management

• Coordinate with Enterprise & Learning Solutions Department on examination arrangement and implementation

• Conduct validation of examination results for Manager/HOD approval prior to official release of results

Ad-hoc Assignments

• Proactiveness in suggestions or improvement ideas for operational effectiveness and efficiency

• Assist the Manager/HOD in ad-hoc assignments

Qualifications, Knowledge And Experience

• Possess at least a Diploma or equivalent, in any field.

• Preferably with at least 2 years of relevant experience in the PEI, Adult Training and Education industry.

• Familiar with CPE and SSG policies and guidelines.

• Effectively bilingual in English and Chinese (to liaise with the English & Chinese speaking associates).

• Meticulous, strong problem-solving and time-management skills

• Good interpersonal skills and able to engage and communicate with internal and external stakeholders

• Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player

• Proficient in the use of Microsoft Word, Excel and PowerPoint