Programme Experience and Operations Senior Executive

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment service provider in Singapore is looking for a candidate to redesign and implement policy improvements, engage stakeholders, and manage projects effectively. The role requires strong critical thinking skills and familiarity with training operations, offering a 2-year contract with office hours from Monday to Friday.

Qualifications

• Familiar with training operations and support for training programmes and events.
• Strong critical thinking skills to connect the dots from multiple data points.
• Excellent project management capability – being able to anticipate issues.

Responsibilities

• Re-design and implement policy and process improvements.
• Support smooth delivery of various learning interventions.
• Provide regular updates to management highlighting key findings.

Skills

Training operations experience

Critical thinking

Vendor engagement

Project management

Job description

Job Scope:

• Re-design and implement policy and process improvements for better programme experiences.

This involves

(a) User and stakeholder engagement with client's business units, corporate departments and key stakeholders to elicit users’ needs

(b) Collection and analysis of operational data

(c) Development of operational workflows and procedures e.g. circulars and SoPs

(d) Support users to onboard the revised policies and processes through appropriately-designed interventions e.g. briefing session, job-aid

• Support smooth delivery of virtual, blended and classroom learning interventions as part of the efforts to evaluate the effectiveness of policies and processes.

• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client's operational goals

Requirements:

• Familiar with training operations and support for training programmes and events;

• Strong critical thinking skills to connect the dots from multiple data points, identify root causes, and propose next steps or solutions;

• Interested to engage different groups of vendors, users and stakeholders; and be able to communicate clearly with them; and

• Excellent project management capability – being able to anticipate issues, plan interventions; and ensure timely deliverables

Contract Period: 2-years

Location: Buona Vista

Mondays to Fridays office hours

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI