Programme Executive (Daycare)

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Program Coordinator for their inter-generational and volunteer programs. The role involves planning, coordination, and enhancing senior care experiences through collaboration with various stakeholders. The ideal candidate is dynamic, has a diploma in social service, and strong communication skills, capable of effectively managing volunteer activities and engaging community partners.

Qualifications

• Minimally a Diploma in social service or related discipline.
• Possess working experience in volunteer management and community engagement.
• Strong proficiency in Google Workspace G Suite.

Responsibilities

• Coordinate and plan support for inter-generational programs and volunteer initiatives.
• Maintain communication with stakeholders to address ground needs.
• Organize volunteer engagement activities and manage budget.

Skills

Interpersonal skills

Communication skills

Volunteer management

Community engagement

Administrative skills

Education

Diploma in social service or related discipline

Tools

Google Workspace G Suite

MS Office

Job description

You will be responsible for the planning, coordination and execution of the inter-generational (IG) programme and volunteer programme. You will also support the programmes team in centre activities, ensuring smooth running and operations for the programme and enhance programmes and seniors' experience.

To accomplish this in the context of:

• Customer Satisfaction
• Good Customer Experience
• Within the Policies and Procedures of NTUC Health

Principal Accountabilites

• Maintain a high standard of integrity and professionalism in the delivery of quality client and customer-centric care.

Operations (Intergenerational & Volunteer Programme)

• Coordinate, plan and support centres in regular inter-generational (IG) and volunteer programmes, maintaining and establishing new partners
• Maintain timely & effective communication in collaborative relationship with stakeholders (e.g. Cluster Managers, Centre Managers and others) to understand ground needs and triaging the appropriate volunteers and partners to centres
• Contribute to the strategies and plans for the recruitment, retention and recognition of volunteers & partners
• Plan and organise regular volunteer engagement activities and annual events within allocated budget
• Contribute to the strategies in designing and/or running new collaborative programmes through partnership with internal and external organisations.

Senior Care Centre Programme (Ad-Hoc Project Support)

• Assist in senior day care programmes; including Fun with Friends programme as assigned which include but are not limited to administrative and logistical support and keeping track of expenditure
• Administer assessment and survey to stakeholders to evaluate projects & programme's effectiveness
• Assist the manager in tracking progress and evaluating the programmes

General

• Track, update attendance records and maintain Volunteers & Partners database
• Manage and maintain administrative documentations pertaining to programmes.
• Monitor and tracking of budgeting and expense records. Submit quotations and invoices for the programme to finance.
• Support in report submissions in a prompt and timely manner.
• Assist with internal and external audits to ensure the programme meets the service model requirement
• Assist in outreach and networking events to promote the programmes, generate new interest and recruit new stakeholders.

Qualifications

• Minimally a Diploma in social service or related discipline
• Possess working experience in volunteer management, community engagement, (eldercare & healthcare will be an added advantage)
• Proficient in Google Workspace G Suite and MS Office

Other Information

• Comfortable working and communicating with person with dementia
• Comfortable in running group sessions and programme
• Strong interpersonal and communication skills, both verbal and written
• Able to work independently and at the same time a team player who is able to work cohesively with all levels
• Willing to travel to different centres island-wide
• Ability to speak English, Mandarin and dialects will be an added advantage