Programme Executive (4-months contract)

ANGUSKNIGHT SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the health and wellness sector seeks a Programme Executive to enhance customer satisfaction and service delivery in their Healthy Workplace Ecosystem Project. The role supports operations, marketing, and administration while ensuring adherence to relevant guidelines. Ideal candidates will possess a degree and have experience in customer service, along with excellent communication and organizational skills.

Qualifications

• 2 years' relevant experience in customer service or operations, preferably in Health and Wellness.
• Proficient in marketing collateral design and content creation.
• Ability to work with minimal supervision and adapt quickly.

Responsibilities

• Support ongoing wellness challenges and liaise with vendors.
• Attend to inquiries from the public and assist Site Managers.
• Ensure accurate reporting and compliance with guidelines.

Skills

Customer service

Operations management

Detail-oriented

Communication

Time management

IT-savvy

Education

Minimum Degree qualification

Tools

Canva

Job description

Job Summary

The Programme Executive will play an integral role in ensuring successful service delivery and customer satisfaction of our Healthy Workplace Ecosystem (HWE) Project. He / she will be responsible for supporting day-to-day operations as well as our marketing efforts for our health and wellness programmes at various workplaces.

This will be a remote role with recurring site visits and team meetings at the office. Standard working hours will be from 9am to 6pm or 10.30am to 7.30pm (depending on weekly schedule).

Primary Duties:

a. Programme Operations

• Support ongoing wellness challenges such as liaising with vendors, collating participant entries, sourcing for lucky draw prizes, administering participation incentives, etc.

• Attend to phone and email enquiries from members of public

• Assist Site Managers with uploading programme details on an external online system and tagging the relevant trainers / facilitators

• Liaise with service providers and main client for any session cancellations

• Compile attendance reports including relevant details such as reasons for cancellation

• Consolidate participant feedback and escalate any complaints to Programme Manager

• Schedule, perform and collate audit forms for submission

• Provide ad hoc project-related support as required

b. Marketing Support

• Assist Marketing Specialist with basic amendment of marketing collaterals

• Support stakeholders with updating of EDMs to reflect monthly programme details

c. Administration & Quality

• Adhere to AKG Singapore, Project and Singapore Government guidelines, policies and procedures

• Ensure details on all systems are updated in a timely and accurate manner

• Provide accurate and timely reporting on all relevant activities

• Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements:

· Minimum Degree qualification

· A minimum of 2 years' relevant experience in a customer service or operations role (experience in the Health and Wellness sector a plus)

· Proficiency in Canva (experience in marketing collateral design and / or content creation a plus)

· Adhere to all company values and represent our business in a professional manner at all times

· Excellent verbal / written communication and interpersonal skills

· Highly organised with strong time management skill and attention to detail

· IT-savvy with the ability to pick up new systems / software

· Ability to perform with minimal supervision under a fast-paced, operational work environment