Programme Executive

Montfort Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support administrative tasks and client interactions in a dynamic healthcare environment. This role involves coordinating outreach efforts, managing service collections, and ensuring high standards of service delivery. The ideal candidate will possess a degree or diploma in healthcare management and demonstrate a passion for service excellence. If you thrive in a fast-paced setting and enjoy making a positive impact in the community, this opportunity is perfect for you. Join a team committed to providing exceptional care and support to clients and their families.

Qualifications

• Degree/Diploma in Healthcare Management or related fields is required.
• Experience in social/community settings is an advantage.

Responsibilities

• Support Admin Associate with client inquiries and service collections.
• Coordinate outreach with stakeholders and manage public relations events.
• Participate in innovation and quality improvement projects.

Skills

Interpersonal Skills

Customer Service

Multi-tasking

Process Improvement

Service Excellence

Education

Degree in Healthcare Management

Diploma in Healthcare Management

Tools

Microsoft Office

IT Platforms

Job description

Job Responsibilities

• Support the tasks of Admin Associate
• Support Admin Associate with client enquiries
• Work with Admin to manage service collections according to Finance Manual with integrity and follow up on any outstanding payments promptly
• Review and keep outreach materials updated
• Coordinate outreach with internal and external stakeholders
• Coordinate with Volunteers for cleaning services and microjobbers assignments
• Program planning and execution for HCS related programmes
• Participate in innovation and quality improvement projects
• Coordinate and work with third party service providers in care delivery (together with manager and nurse)
• Coordinates Home Care services for potential/existing clients and ensure services are delivered as per agreement/service contract
• Raise referrals for eligible clients via IRMS for services required
• Assess and submit clients' Household Means Testing and/or Financial Assistance applications when required and follow up on renewals before expiry
• Coordinate and manage public relations information or events
• Perform any ad hoc tasks given by supervisors

Qualifications

• Possess Degree/Diploma in Healthcare Management or any fields are welcome

Other Information

Relevant Experience:

• Experience in Social or Community settings will be an advantage
• Frontline and customer service experience preferred
• Able to work independently with little supervision
• Passion for service excellence and process improvements
• Proficient in Microsoft Office and comfortable with various IT platforms

Competencies:

• People-oriented, good interpersonal and relationship building skills
• Ability to multi-task and work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and comfortable with various IT platforms
• Passion for service excellence and process improvements
• Committed and can-do attitude
• Team Player

*Only shortlisted candidates will be notified.