Programme Coordinator

SAGE Counselling Centre; Singapore, Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

SAGE Counselling Centre is seeking a motivated individual to support operations through client engagement, administrative tasks, and programme planning. This role will contribute to promoting mental wellness and requires skills in organisation, communication, and proficiency in digital tools.

Qualifications

• Proficient in digital tools for client engagement and programme management.
• Experienced in organising events and managing logistics.
• Strong communication and interpersonal skills for client interactions.

Responsibilities

• Provide triage and referral to walk-in clients.
• Lead planning and implementation of wellness programmes.
• Monitor programme attendance and report on KPIs.

Skills

Client Engagement

Administrative Support

Programme Planning

Communication Skills

Organisational Skills

Education

Diploma and above

Tools

MS Office

Google Workspace

Zoom

Canva

Job description

Purpose of Job

To support the operations of CREST SAGE @ Anchorvale and Buangkok by providing administrative, client engagement, triage, and programme planning support. This role contributes directly to promoting mental wellness in the community through centre-based and outreach initiatives.

Key Responsibilities

1. Befriending and Triage

• Attend to walk-in clients and provide appropriate triage and referral.
• Engage clients and caregivers to build rapport and understand their needs.
• Conduct follow-up with clients and programme participants.
• Support and participate in community outreach and functional screening activities.

2. Programme Planning & Development

• Lead the planning and implementation of wellness activities and programmes at SAGE Wellness Centre.
• Create and design publicity materials, including e-posters (e.g., using Canva) for digital platforms and noticeboards.
• Administer screening tools for depression, dementia, or other mental health conditions and escalate cases where necessary.
• Coordinate volunteer involvement and maintain attendance records.
• Provide IT and administrative support for webinars, meetings, and conferences.

3. Data Management & Administration

• Monitor and track CREST Key Performance Indicators (KPIs), including programme attendance.
• Compile and maintain master statistics for quarterly reports to AIC.
• Provide administrative support, including disseminating information via WhatsApp or other platforms and responding to client enquiries.
• Coordinate with internal staff on matters related to client participation and programme engagement.

4. Other Duties

• Undertake any other relevant duties as assigned by the Centre Manager or Executive Director to support the centre's operations and goals.

Educational Qualification: Diploma and above

Teamwork & Independence: Able to work independently and

collaboratively within a multidisciplinary team.

Technical & Media Skills:

· Proficient in digital tools and platforms (e.g., Zoom, MS Office,

Google Workspace).

· IT- and media-savvy with the ability to manage virtual meetings and

webinars.

Design Skills:

· Competent in using Canva or similar design tools to create publicity

materials and e-posters.

Organisational Skills:

· Meticulous, detail-oriented, and well-organised in planning events

and managing logistics.

· Capable of handling multiple tasks and priorities efficiently in a fast-

paced environment.

Communication Skills:

· Strong interpersonal and communication skills for client

engagement and follow-ups.