Programme Coordinator

VM Education Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education provider in Singapore is hiring a Programme Coordinator to ensure seamless communication and support for customers. The ideal candidate will have strong organizational skills, a diploma, and at least 2 years of relevant experience in customer service or administration. This role offers the opportunity to manage customer interactions, support operational tasks, and uphold high standards of service.

Qualifications

• Diploma in any discipline required.
• Minimum 2 years relevant experience in customer service or administration.
• Strong command of English and a second language preferred.

Responsibilities

• Attend to customer enquiries with professionalism and efficiency.
• Manage payment collection, invoicing, and fee tracking.
• Organise logistics for local and national competitions.

Skills

Organisational skills

Communication

Problem-solving

Interpersonal skills

Tech-savvy

Education

Diploma in any discipline

Tools

Customer management systems

Office software

Job description

We are expanding!

Join PlayFACTO School as a Programme Coordinator, where you’ll play a crucial role in ensuring seamless communication and support for our customers. If you have a passion for delivering excellent service and possess strong organisational skills, we’d love to hear from you!

Job Description:

• Attend to all customer enquiries with professionalism and efficiency

• Promptly disseminate accurate information regarding our programmes and services

• Disseminate information promptly to internal stakeholders to ensure smooth operations

• Develop a strong understanding of our offerings to provide clear and helpful guidance

• Support administrative tasks and ensure smooth operations within the department and centre

• Manage payment collection, invoicing, and fee tracking for enrichment programmes

• Maintain accurate records of student enrolment, payments, and outstanding fees

• Organise logistics for local and national competitions with the internal department

• Uphold a high standard of customer satisfaction through excellent communication and service

Job Requirements:

• Diploma in any discipline

• Minimum 2 years of relevant work experience in customer service or administration

• Strong organisational and administrative skills

• A clear and professional communicator with a strong command of English and a second language to assist diverse customers.

• Tech-savvy with the ability to navigate customer management systems and office software

• Detail-oriented and able to multitask in a fast-paced environment

• A proactive problem solver with excellent interpersonal skills

If you have what it takes to excel in this role, we’d love for you to be part of our team!