Programme Assistant Manager/Manager

MONTFORT CARE; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Programme Manager to lead the development and implementation of impactful social service programmes. In this role, you will assess client needs, adapt services, and build partnerships within the community to drive successful programme outcomes. You will also be responsible for evaluating programme effectiveness and ensuring compliance with funding requirements. With a focus on collaboration and innovation, this position offers a unique opportunity to make a positive difference in the lives of clients while fostering community engagement. If you are passionate about social services and have a knack for strategic planning, this role is perfect for you.

Qualifications

• Degree in Social Work or relevant field required.
• 5-6 years of relevant experience preferred, especially in programme design.

Responsibilities

• Develop and implement social service programmes based on client needs.
• Manage stakeholder relationships and ensure programme compliance.
• Supervise staff and guide their professional development.

Skills

Programme Development

Stakeholder Management

Programme Evaluation

Compliance Monitoring

Staff Supervision

Education

Degree in Social Work

Degree in relevant disciplines

Job description

Programme Development

1. Assess complexity of client needs and the scope of services or programmes to be provided
2. Identify upcoming trends affecting programme's success
3. Apply relevant principles, frameworks and best practices in developing social service programmes
4. Develop and review service framework for programme work plans, resource requirement and budgeting
5. Determine allocation of resources for programmes
6. Adapt and incorporate best practices and trends in programmes
7. Build collaborations/partnerships with agencies, funders/sponsors and stakeholders in the social service sector for community development and re-integration
8. Pilot and refine service and programme parameters to ensure successful implementation
9. Identify and tap on appropriate community resources and/or funding schemes

Programme Implementation

1. Adapt programmes and services to suit needs of client or programme objectives
2. Develop strategies to address causes for client disengagement
3. Mobilise the community stakeholders and resources for programmes
4. Develop and implement promotional strategies to drive participation
5. Identify possible barriers and provide solutions to programme participation
6. Coordinate the allocation of resources for programme execution, including logistics and manpower
7. Plan and collaborate with other organisations to achieve programme's goals

Programme Evaluation

• Analyse and validate evaluation outcomes defined in programme plans
• Review relevance and alignment of programmes against programme plans
• Provide programme review and feedback to other social service professionals working in the social service programme and programme stakeholders
• Review relevance and alignment of programmes against programme plans and strategic objectives of the organization
• Assess new developments in social service programmes based on research and trends to incorporate in organisation's programmes
• Assess best practices and standards to improve programme development and implementation
• Review and recommend improvements to organisational policies and processes that impact programmes

Stakeholder Management

1. Organise stakeholder engagements with team members, clients and/or stakeholders
2. Address stakeholder needs and conduct stakeholder analysis
3. Maintain good relationships with team members, clients and/or stakeholders

Compliance

1. Review and update the status of KPIs to Reporting Officer and Centre Director periodically
2. Monitor Programme expenditure to ensure it is within the budget
3. Evaluate KPIs to ensure KPIs are met within the timeline as per funding agencies' requirement
4. Vet/Prepare reports and ensure information/data is accurate

Supervision of Staff

1. Provide regular supervision for staff on their workload and administrative issues
2. Guide staff to reflect on their work and support them in their professional development
3. Manage staff with different capabilities and initiate career planning

Prioritise and review work plans to ensure alignment to organisational strategic goals

Ad-hoc Duties

1. Provide any other support as assigned/required

Qualifications

• Possess Degree in Social Work or other relevant disciplines from an accredited institution

Relevant Experience

• 5-6 years of relevant experience. Prior experience in events or programmes design, planning and implementation will be an advantage
• Working knowledge of social service practices will be an advantage
• Candidates with less years of experience may be considered as well