Programme Admin & Support Executive (Part-Time)

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

CREDIT COUNSELLING SINGAPORE is seeking an organised administrative professional to support a debt relief payments programme in Singapore. You will manage data entry, document filing, and communications with clients and stakeholders, ensuring accuracy and adherence to SOPs.

The role involves coordinating appointments, preparing reports, and safeguarding data in compliance with data protection policies. The successful candidate will have at least 3 years in admin roles, familiarity with payment

Qualifications

• Minimum 3 years of working experience in administrative or support roles.
• Basic knowledge of payment processing, financial management, or data systems is an advantage.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with data management systems.
• Experience in regulatory environments with data protection is desirable.

Responsibilities

• Administer end-to-end process of preparing and monitoring the disbursement of matched debt relief payments to creditors for programme beneficiaries.
• Input client data into CCS’s data management system and maintain accurate records.
• Assist with client registrations for financial counselling services (in-person and webinar Info Talks).
• Schedule counselling appointments and prepare documents for meetings with beneficiaries.
• Prepare attendance lists for Info Talks, workshops and client sessions.
• Assist with weekly and monthly reports for the department.
• Ensure client documents are filed, scanned and stored per data protection policies; shred expired records.
• Respond to client queries via phone and email and support data entry tasks for events.

Skills

Attention to detail

Process discipline

Data entry

Microsoft Excel

Microsoft Word

Data management systems

Communication (phone/email)

Tools

Microsoft Office

Data management system

Job description

The incumbent will provide administrative support for a social impact programme that facilitates debt relief payments. This includes managing the disbursement of matched payments to creditors on behalf of programme beneficiaries, ensuring that all required verifications are completed accurately. The role requires maintaining meticulous records, adhering strictly to established processes, and working collaboratively with both internal and external stakeholders.

This position demands a high degree of attention to detail, strong process discipline, and accuracy.

Main Function

Administer Payment Process

Assist in the end-to-end process of preparing and monitoring the disbursing of matched debt relief payments to creditors on behalf of programme beneficiaries, ensuring all necessary verification steps are completed.

Data Entry and Documentation

Input client data into CCS’ data management system, scan and file documents, and ensure all records are updated accurately.

Client Interaction Support

Assist with the registration of clients for various financial counselling services, including physical and webinar Info Talks.

Schedule and Coordinate Appointments

Help schedule appointments for financial counselling sessions and coordinate the necessary preparation of documents for meetings with beneficiaries.

Attendance Tracking

Prepare and manage the attendance lists for Info Talks, workshops, and other client-facing sessions.

Report Preparation

Assist the department to prepare weekly and monthly reports.

Other Responsibilities

Document Management

Ensure that all client documents are properly filed, scanned, and stored in compliance with data protection policies. Shred documents once their retention period has expired.

General Administrative Support

Provide general administrative support to the team, including responding to client queries via phone and email, and assisting with data entry tasks for workshops and events.

Process Adherence

Strictly follow CCS Standard Operating Procedures (SOPs), workflows, and applicable regulations to maintain compliance with organisational policies, as well as external regulatory requirements.

Internal Collaboration

Maintain professional relationships with colleagues across departments to facilitate smooth operations.

Escalation of Issues

Identify and escalaten any exceptional cases or concerns to the supervisor’s attention for further action. Provide suggestions for workflow improvements where necessary.

Ad hoc assignments

Perform other ad-hoc duties as reasonably assigned, to support business needs.

Attributes

Meticulous and Process-Driven. Strong attention to detail with consistent adherence to workflows and accuracy in all administrative and payment-related tasks.

Integrity and Confidentiality. Demonstrates trustworthiness and protects sensitive client information in accordance with CCS’s data protection policies.

Organised and Collaborative. Able to manage multiple tasks efficiently while working effectively with colleagues and stakeholders.

Requirements

• Minimum 3 years of working experience in administrative or support roles, preferably in data entry, payments, or transactions.
• Basic knowledge of payment processing, financial management, or data systems is an advantage.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with data management systems.
• Previous experience in a regulatory environment, especially related to data protection, is desirable.