Program Support Services Admin

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in health outreach services is seeking a dedicated individual for Workplace Health Outreach duties. The role involves managing corporate challenge signups, data interpretation, and addressing daily queries while working closely with various teams. Ideal candidates should have a diploma or degree and familiarity with Excel functions. This is a 1-year contract position based in Outram, with a basic salary of $2200 to $2600. Bonuses and completion incentives are included.

Benefits

1-month completion bonus

Qualifications

• Minimum of a Diploma or Degree.
• Working experience in Excel (pivot tables, VLOOKUP).
• Ability to interpret data and present concise summaries.

Responsibilities

• Manage weekly signups and report progress.
• Address daily queries and manage CC communications.
• Create entry codes for CC signups and help with data support.

Skills

Problem-solving

Communication

Initiative

Data interpretation

Excel

Education

Diploma or Degree in any field

Job description

Job Summary:

• Basic Salary: $2200 - $2600
• Location: Outram
• Working hours: Monday - Friday (8.30am - 6.00pm)
• 1 year contract + 1 month completion bonus

Job Responsibilities:

• Workplace Health Outreach Duties - Corporate Challenge (CC)
• Track & update weekly CC new signups from companies (from FormSG submission), approx. 10 signups per week.
• Submit and report to WHOD based on the updates and progress of CC KPI on a weekly basis and/or when necessary.
• To provide insights, if any, on trends from number of signups and types of companies.
• Manage and address all CC queries received daily (approx. 25 daily), using a developed FAQ (Frequently Asked Questions) document and consult HPB officers for any complex issues if needed.
• To develop and propose responses for HPB officers’ review, relating to queries not found within FAQ.
• All queries to be replied within the service level agreement of 3 working days for CC.
• To check FormSG submissions daily for new CC signups.
• Create entry codes for new CC signups and email company POC (Point of Contact) the entry codes.
• Cover for BAP accounts and events managements tasks when other admin staff is on MC or away
• Vet monthly eDM (Electronic Digital Mailer) against Calendar to ensure accuracy of monthly eDMs
• Liaise with PMs directly on errors in eDMs and rectify the errors
• Any other ad-hoc programme admin/data support when necessary (e.g.: facilitate meeting-setups, clean raw data etc).

Requirements:

• Minimum a Diploma or Degree in any field.
• Takes initiative to seek clarification when instructions are unclear
• Communicates effectively and asks questions rather than making assumptions
• Able to work independently on assigned tasks with minimal supervision
• Takes initiative to support team needs and seeks help appropriately when stuck
• Demonstrates eagerness to help stakeholders and responds promptly to queries
• Shows problem-solving attitude
• Working experience in creating pivot tables, VLOOKUP and using basic Excel formulas
• Able to interpret data and present clear, concise summaries
• Open to learning new systems and embraces process changes, system limitations positively
• Able to work and communicate effectively with different team members and adapt to various working styles

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)