Program Manager (Service Desk - Public Sector)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading IT company is seeking a Principal Consultant responsible for designing and implementing enterprise solutions. With over 8 years of experience in technical consulting, you will lead teams, manage complex projects, and contribute to strategic technology decisions. This permanent full-time position is ideal for individuals who are driven, innovative, and eager to tackle challenging technical problems.

Qualifications

• 8+ years of professional experience required.
• Ability to develop innovative solutions.
• Experience in leading teams and managing projects.

Responsibilities

• Verify and implement technical design solutions.
• Lead technical assessments and solution delivery.
• Engage in problem solving across multiple technologies.

Skills

Technical knowledge

Innovation

Complex problem-solving

Communication

Leadership

Education

Bachelor of Arts/Science in computer science or equivalent

Tools

Vendor or industry certification

Job description

Job Description

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Managers.
• Often responsible for providing a detailed technical design for enterprise solutions.
• Is often the Principal Consultant who analyzes and develops enterprise technology solutions.
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.
• Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Provides input to the company strategy moving forward.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Responds to requests for technical information from customers.
• Develops customer technology solutions using various industry products and technologies.
• Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
• Owns and manages knowledge sharing within a community (e.g. team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project. Contributes significant knowledge to job family community.
• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise. Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. Presents at multi-customer technology conferences.
• Creates and supports sales activities. Manages bids, or major input into the sales lifecycle. Manages activities and provides qualitative and quantitative information for successful sales. Produces complete proposals for smaller engagements within area of expertise. Actively grows the company portfolio with existing customers through new opportunities and change management.

Education and Experience Required:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

Knowledge and Skills:

• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
• Has demonstrated innovation and communication of new deliverables and offerings.
• Has led team in the delivery of multiple deliverables across multiple technologies.
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
• Has contributed to the design and application of new tools.
• Ability to re-use existing experience to develop new solutions to take to market.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.
• Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.
• Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
• Able to produce complete proposals for smaller engagements within own area of expertise.
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
• Able to independently complete solution implementation or application design deliverables.
• Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable

This is a permanent full time position with an IT company.

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Morgan McKinley Pte Ltd
Neethu Jose

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