Program Manager Release Management

Monster.com SG Pte Limited; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading company seeks a skilled Program Manager (Release Management) to drive IT service continuity and resilience strategies. The role demands strong expertise in ITIL processes and stakeholder management, ensuring alignment of IT services with business continuity objectives. This position offers an exciting opportunity to lead cloud governance transformations while collaborating closely with IT leaders and project managers.

Qualifications

• Strong understanding of IT service management processes.
• Hands-on experience with ITIL pillars like change management.
• 7+ years in IT service management and resilience planning.

Responsibilities

• Ensure continuity planning for IT services.
• Implement IT Service Continuity Management (ITSCM) principles.
• Collaborate with IT and business stakeholders on resilience frameworks.

Skills

IT service management processes

Change management

Resilience planning

Regulatory & compliance awareness

Stakeholder management

Education

ITIL Certification (Foundation or higher)

Job description

We are seeking a skilledProgram Manager (Release Management)with a strong IT background and expertise in IT Service Level Management (SLM) and ITIL processes. The ideal candidate will have experience in process reviews, change management, and IT project deliverables, ensuring timelines and governance frameworks are met. This role requires close collaboration with Project Managers and IT stakeholders to align business continuity and resilience objectives with IT service operations.

Key Responsibilities:

• Ensure continuity planning for IT services to facilitate business continuity and resilience strategies.
• Align and govern IT resilience frameworks within Technology Services and the broader organization.
• Conduct technology resilience assessments, including resilient design, operational and service management processes, technical architecture, data resilience, and testing activities.
• Implement IT Service Continuity Management (ITSCM) principles, processes, procedures, and best practices.
• Lead resilience assurance requirements for cloud services against established resilience standards.
• Support regulatory notifications in line with organizational policies and compliance requirements.
• Drive delivery and adoption of resilience objectives as part of theCloud Governance Transformation Programme, enhancing resilience planning in alignment with severe scenarios and business service requirements.
• Collaborate with IT and business stakeholders to improve contingency planning strategies and ensure alignment across architecture and resilience frameworks.

Key Skills & Qualifications:

• IT Background:Strong understanding of IT service management processes, including SLM and ITIL frameworks.
• Process Review Experience:Hands-on experience with ITIL pillars such as change management, request review, and end-to-end ITIL processes.
• Project Involvement:Experience in managing project deliverables and ensuring timelines align with business needs (not as a Project Manager).
• Resilience & Continuity Management:Knowledge of IT service continuity management, resilience planning, and business continuity strategies.
• Regulatory & Compliance Awareness:Understanding of compliance requirements and regulatory frameworks in IT service governance.
• Stakeholder Management:Ability to effectively engage with Project Managers, IT leaders, and business stakeholders to drive resilience objectives.
• Minimum 7 years of experiencein IT service management, process governance, and resilience planning.

Preferred Qualifications:

• ITIL Certification (Foundation or higher)
• Experience with cloud governance and resilience planning
• Understanding of financial services or regulated industry IT frameworks
• Strong analytical and problem-solving skills