Program Manager, Business Operations, Trust & Safety

Tik Tok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in social media is seeking a Program Manager for their Business Operations team. This role involves managing strategic programs and initiatives within Trust & Safety Operations, requiring strong analytical skills and the ability to translate data insights into actionable business recommendations. The ideal candidate should have significant experience in project management and a relevant bachelor's degree.

Qualifications

• At least 5 years experience in program and/or project management.
• Experience managing large-scale, complex projects.
• Ability to thrive in a dynamic environment.

Responsibilities

• Manage strategic programs and initiatives within Trust & Safety Operations.
• Conduct data analysis and prepare high-quality business reports.
• Drive process improvements and align initiatives across regions.

Skills

Analytical Skills

Strategic Thinking

Stakeholder Management

Education

Bachelor's degree in Finance, Accounting, Statistics, Data Science

Job description

Responsibilities

About the Team As a Program Manager in our Business Operations team, your primary responsibility will be to manage strategic programs, initiatives and internal review forums within Trust & Safety (T&S) Operations. You will push projects and operational changes forward, implement process changes, and define new ways of working. You will be coordinating between Trust & Safety leadership, Operations stakeholders, and cross functional teams across Bytedance to drive outcomes. Responsibilities

• Lead internal planning initiatives, including business and quarterly review sessions, and leadership strategy sessions.
• Lead global projects and programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation.
• Conduct data analysis and translate data insights into business recommendations.
• Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
• Drive process improvements to improve the business management of T&S Operations, such as automating dashboards and developing new tools.
• Influence and drive alignment across regions and business teams to execute our roadmap, fostering a collaborative approach.
• Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding.

Qualifications

• Bachelor's degree, or equivalent, in Finance, Accounting, Statistics, Data Science, or equivalent practical experience.
• At least 5 years experience in program and/or project management, preferably for large-scale operations.
• Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment.
• Experience managing large-scale, complex projects including change management execution.

Preferred Qualifications

• Excellent skills in verbal and written communication across both technical and non-technical audiences.
• Strong stakeholder management skills and able to influence without authority.
• Experience working in a matrix organization with the ability to manage stakeholders across functions, countries and levels of management.
• Ability to work independently and exercise maturity in handling sensitive data, with a preferred background in Trust and Safety.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.