Program Manager

LONZA BIOSCIENCE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global biopharma company in Singapore is seeking an experienced Program Manager to lead project execution post-deal closure. The ideal candidate will have a degree in Life Sciences and experience in the FDA regulated biotech/pharma industry. Responsibilities include managing project scope, ensuring customer communication, and leading multi-disciplinary teams. Excellent negotiation and communication skills are essential. Join a dynamic environment focused on customer satisfaction.

Qualifications

• Degree in Life Sciences related discipline with commercial acumen or project planning experience.
• Experience in FDA regulated biotech/pharma industry in a project management capacity.
• Knowledge of clinical research with experience moving products from clinical to commercial.

Responsibilities

• Lead project execution after deal closure and direct multi-disciplinary project teams.
• Serve as single point of contact for customers regarding project operational questions.
• Manage project scope, timelines, budget, and program profitability.

Skills

Project management

Customer relationship management

Negotiation skills

Communication skills

Development of team members

Education

Degree in Life Sciences

PMP Certification

Job description

Key responsibilities:

• Lead project execution after deal closure. Direct, lead and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program. Shared customer relationship management with Account Managers.
• Coach, mentor and, via frequent discussions with line managers, continuously develop project team members.
• Program Manager utilize in-depth understanding of multiple functions and strong relationships with these functions during the execution.
• Act as single point of contact for customer with regards to operational questions and ensure each project milestone is delivered in line with the agreed objectives. Act as the customer advocate and champion in the Lonza’s Singapore Project Management organization.
• Manage project scope, timelines and budget and program profitability together with core project team. Raise and prepare scope changes and communicate them to a customer in close collaboration with Account Manager. In collaboration with Account Management / Commercial Development, create mid-long term program strategies.
• Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting “lessons learned” with the customer, as well as executing decommissioning at the end of contractual activities.
• Program Manager ensures the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders.
• Contribute to the local Sales & Operations meeting, by best in class forecasting and demand planning for the given programs.

Key requirements:

• Degree in Life Sciences related discipline with commercial acumen or experience in project planning; PMP Certification highly desired.
• Experience working in FDA regulated biotech/pharma industry with proven experience in a project management capacity.
• Relevant business and customer interaction experience in a CDMO highly preferred, but not essential.
• Knowledge base of clinical research strongly preferred, with experience of moving pharmaceutical products from clinical into commercial manufacturing environments an advantage.
• Statistical techniques and failure analysis, validation concepts.
• Excellent communication and negotiation skills to be applied at high level.
• Excellent soft skills to build solid relationship within the global network, e.g. with customers, key accounts, and program management.