Key Responsibilities:
- Project Leadership & Delivery:
- Act as the SPOC for large-scale strategic programs, leading cross-functional teams (up to 100 members) to deliver outcomes aligned with contractual commitments and client expectations.
- Stakeholder Engagement:
- Foster and maintain strong relationships with senior stakeholders through transparent communication, tailored service delivery, and proactive conflict resolution.
- Customer Experience Optimization:
- Leverage customer feedback to enhance service offerings, improve delivery standards, and ensure client satisfaction.
- Financial Management:
- Manage end-to-end program budgets and P&L responsibilities, ensuring strict budget adherence and consistently meeting or exceeding financial targets.
- Business Growth:
- Identify and cultivate new business opportunities within active projects, contributing to account expansion and long-term growth.
- Team Development:
- Guide team performance through continuous feedback, coaching, and implementation of individualized development plans to upskill and retain talent.
- Performance Monitoring & Reporting:
- Track and analyze program performance to ensure alignment with business objectives, and provide timely updates to internal and external stakeholders on progress, risks, and outcomes.
Required Skills & Qualifications:
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field (Master’s preferred).
- 8+ years of progressive experience in program or project management, preferably in public sector engagements.
- Proven experience leading large-scale teams and managing multimillion-dollar projects.
- Strong stakeholder management, communication, and interpersonal skills.
- Solid financial acumen with hands-on experience in P&L and budget management.
- Excellent analytical, decision-making, and problem-solving abilities.
- PMP, PgMP, or equivalent project management certification preferred.