Program Director (Payments)

OCBC (Singapore); Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Professional development

Wellbeing programs

Job summary

OCBC Singapore is seeking an experienced Project Delivery Manager to lead cross-functional BPM programs, shaping the platform roadmap and ensuring on-time delivery across business and technology teams. You will partner with architecture, engineering, product owners, and vendors to drive scalable solutions, governance, and risk management in a complex financial services environment.

You will steer change and run activities, manage budgets, and mentor teams across regions, delivering value to

Qualifications

• More than 12 years of experience as a Product Owner or Project Manager in large-scale BPM programs.
• Ability to lead across multiple regions and cross-border payments projects.
• Strong analytical, problem-solving, and ownership mindset.
• Proven people leadership and ability to influence stakeholders in digital transformation.

Responsibilities

• Lead with business to define prioritized book of work based on technology roadmap.
• Manage delivery of business and technology capabilities aligned with roadmap and BAU operations.
• Plan roadmaps, resources, budget, schedule and assign tasks; ensure compliance with policies and regulatory requirements.
• Collaborate with Architecture and Engineering to define patterns for scalability and maintainability across the Platform.
• Ensure optimal customer and employee experience across the Platform in collaboration with Product Owners and across GCOO group.
• Address and resolve issues to ensure timely delivery; drive continuous improvement in delivery quality and productivity.
• Manage stakeholders and communication; oversee internal teams and vendor relationships.

Skills

Project management

Stakeholder management

Leadership

Strategic thinking

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join

As a Project Delivery Manager at OCBC, you'll be at the forefront of driving change and innovation in the banking industry. You'll have the opportunity to work on high-impact projects that transform the way we deliver financial services to our customers. If you're passionate about project management and want to make a real difference, this role is for you.

How you succeed

To succeed in this role, you'll need to be a strategic thinker with a keen eye for detail. You'll work closely with stakeholders to understand their needs and develop project plans that meet their objectives. You'll need to be proactive, adaptable, and able to navigate complex project landscapes. By leveraging your project management expertise, you'll drive projects forward, mitigate risks, and deliver results that exceed expectations.

What you do

Change: Plan, Organize and Manage Delivery across the Group

1. Take leadership to work in collaboration with Business to define the prioritized book of work based on the business technology roadmap.
2. Overall responsible for the delivery of business and technology capabilities aligned with the business strategies and technology roadmap and business-as-usual operations for the Platform.
3. Manage and drive project activities across multiple departments including:
   a) Establish roadmaps, project plans, resources, budget, schedule and assign tasks.
   b) Ensure that work deliverables are in compliance with Bank policies and regulatory requirements.
   c) Provide regular updates to project sponsor and steering committee.
   d) Plan and oversea preparation of documentation of each project phase till production deployment.
4. Work closely with Architecture and Engineering to define and govern appropriate architecture and design patterns to drive reusability, scalability and maintainability of the platform - across the Region.
5. Ensure optimal customer and employee experience are delivered for the platform by collaborating closely with Product Owners and across GCOO group.
6. Address and resolve issues raised by teams to ensure timely delivery.
7. Drive continuous improvement to improve delivery quality and productivity of the teams.
8. Manage stakeholders and communication.
9. Oversee internal teams and relationship with vendors supporting the Platform.

Run: Oversee and ensure continuous availability and health of Production systems

1. Overall accountable for the health of the platform in Production. This includes:
   a) Ensure availability of platform in accordance to agreed service levels.
   b) Management of incidents raised - putting in the appropriate structure and process to ensure timeline resolution.
   c) Actively work with relevant teams in service restoration in incidents resulting from downstream (e.g. downstream systems, infrastructure, network and so on).
   d) Pro-actively put in place monitoring and preventives to detect and prevent incidents (resulting from either tech and IT processes).
   e) Address risks associated with platform, including vulnerabilities, capacity management, obsolescence and so on.
2. Plan, forecast and manage the Platform's operating budget within the annual Operating Plan.
3. As the role cuts across Change and Run, the Platform Lead is expected to drive the root cause analysis and pro-actively bring the learnings back to both the change and run teams.

Risk Management

1. Overall responsible for comprehensive risk management for the Platform covering project execution and BAU operations.
2. Accountable for compliance of Technology Architecture framework, Information Security Policy and Guidelines.
3. Accountable for compliance with regulatory and Bank's policy in the day-to-day management of the Platform.

Financial Management

1. Overall responsible for management of technology investment budget, covering external vendor and internal resources allocation for the projects within the Platform.
2. Overall responsible for management and driving cost efficiency and resource optimization across the Platform for BAU day-to-day operations under the Platform.

People Management

1. Overall responsible for management of resource skillsets and hiring to meet demand in according with the annual budget.
2. Grow talent across Singapore, Malaysia, Hong Kong and China, and is responsible for succession and development plans for staff.
3. Responsible for the Platform's employee engagement results.

Who you are

1. Able to work independently with minimum supervision
2. Ability to adapt, strong team player, self-driven and results-oriented with strong analytical and problem-solving capability
3. Strong sense of ownership and entrepreneurship spirit to get things done, result oriented and driven to succeed
4. Able to think out of the box
5. Relevant experience of more than 12 years as a Product Owner/ Project Manager in large-scale BPM programs
6. Thought leadership in conceptualizing ideas and translating them into tangible outcomes and benefits
7. People leadership to manage a team and influence stakeholders on the digital transformation journey
8. Experience in product development of core enterprise payment systems and supporting operations workflow.

• Cross-border payments - SWIFT
• RTGS payments
• Intra-Group payments across countries
• Single and Bulk payments

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Equal opportunity.

Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.