Professional Services Project Manager

Cloudflare; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cloudflare is seeking a seasoned Project Manager for its Professional Services team to govern end‑to‑end PS projects and ensure on‑time, on‑budget delivery of cybersecurity and networking solutions.

You will bridge sales, technical delivery, and executive stakeholders while applying standardized governance across the full delivery lifecycle and leveraging AI tools to optimize reporting and workflows. Strong PM experience in SaaS, global delivery, and Mandarin/Thai language skills are a plus.

Qualifications

• Minimum 8+ years in professional services or delivery
• Experience with AI-enabled project delivery and automation
• Proven ability to coordinate global stakeholders and multi-vendor setups
• Highly organized, excels in fast-paced environments
• Strong business judgment, data-driven decision making
• Solid understanding of Networking/Security concepts and zero trust
• PM certifications (PMP/PRINCE2) preferred

Responsibilities

• Lead cross-functional teams delivering consulting, implementation, and support services
• Own scope, schedule, budget, risk, and communications with PMO governance
• Maintain relationships with customers, partners, and vendors to drive satisfaction and revenue
• Deliver projects on time and within budget, meeting client expectations
• Monitor budgets, margins, and revenue recognition to meet targets
• Develop and refine scalable delivery methodologies and best practices
• Ensure seamless handoffs from sales to delivery and act as main point of contact

Skills

Project management

AI in delivery

Stakeholder management

Time management

Data-driven analysis

Cross-functional leadership

Risk management

Education

Bachelor's degree

PMI/PRINCE2/PMP certifications

Tools

Jira

Salesforce

PSA tool

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

About The Role

We are seeking a highly motivated and seasoned Project Manager to join our Professional Services (PS) team. In this role, you will be responsible for leading the governance and end‑to‑end execution of PS projects using Cloudflare solutions for our customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on‑time, within budget. Operating within the Professional Services Project Management Office (PMO), you will apply standardized methodologies, governance, and reporting discipline across the full delivery lifecycle — from Initiation and Discovery through Development, Optimization, and Closure & Handoff — to accelerate customer time‑to‑value.

Responsibilities

• Lead cross‑functional teams of technical professionals that provide consulting, implementation, and support services to customers, managing engagements ranging from single projects to multi‑workstream programs.
• Own project scope, schedule, budget, risk, and communications, ensuring adherence to PMO standards, governance gates, and executive reporting cadence.
• Establish and maintain high‑trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on‑time, within budget, and meet or exceed customer expectations.
• Monitor project financial health, including budget burn rates, margin analysis, and revenue‑recognition forecasting to ensure targets are met.
• Develop, implement, and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution, acting as the primary point of contact for Account Executives and Account Teams.
• Proactively identify project risks and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into data‑driven insights and clear status narratives for internal and external leadership regarding project health, resource utilization, and delivery outcomes.
• Proactively leverage AI tools to optimize project workflows and delivery — automating status reporting, meeting summarization and action tracking, risk detection, and documentation — serving as a force multiplier for yourself and your team while maximizing overall project productivity.
• Create internal guides and external customer‑facing assets that support successful project execution, and capture lessons learned from completed engagements for continuous improvement.

Qualifications

• Minimum of 8+ years of experience in professional services, project management, or a customer‑facing delivery role, ideally within a high‑growth SaaS or technology environment.
• Demonstrated proficiency using AI tools in a professional delivery context — for example, drafting and summarizing project artifacts, meeting notes and action items, status and executive reporting, risk analysis, resource/budget forecasting, or project assets — with sound judgment on the responsible and secure use of AI.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high‑profile, high‑impact projects, including engagements involving 3rd‑party partners and complex multi‑vendor ecosystems.
• Must be highly organized and possess exceptional time‑management skills, with the ability to effectively juggle multiple projects and deadlines in a fast‑paced environment.
• Sound business judgment and a proven track record of taking ownership, leading data‑driven analyses, and influencing results.
• Good understanding of how the Internet works — Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs, and related technologies.
• Proficiency with Jira, Salesforce (or a similar CRM), and a Professional Services Automation (PSA) tool.
• Bachelor's degree in a relevant field; PMP, PRINCE2, or related advanced certifications are highly preferred.
• This role will have a portfolio that includes clients in the Thai and Greater China region. Professional working proficiency in Thai or Mandarin Chinese is desired to support customers and stakeholders across these regions.

Equal Opportunity Employer

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please let us know.