Professional Affairs Executive

Hoya Lens (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading optical company in Singapore seeks a professional development trainer to enhance the retail experience for its products. This role involves the delivery of training to eye care professionals, development of educational programs, and collaboration with marketing efforts. Ideal candidates should possess a diploma or degree in Optometry and have relevant experience in the retail optical sector, along with excellent communication and interpersonal skills.

Qualifications

• Education in Optometry is required for this role.
• Preferred 2 years of experience in a retail optical setting.
• Proficiency in Chinese is necessary to communicate with clients.

Responsibilities

• Develop and deliver training programs for eye care professionals.
• Conduct ongoing professional development sessions for ECPs.
• Create training materials and monitor post-training effectiveness.

Skills

Problem Solving

Communication

Interpersonal Skills

Attention to Detail

Education

Diploma or Bachelor in Optometry

Tools

Microsoft Office

Job description

The Company

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today.You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

The Position

The incumbent is responsible for development and delivery of quality educational programs and customized training initiatives, with goal to develop strategic partnerships with key eye care professionals to drive their preference for Hoya Vision Care brands to enhance patients’ retail experience with selling tools.

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Professional and Commercial Development

• Responsible for development of training modules and delivering quality education trainings programs, as conduct lectures and workshops for eye care professionals (ECP) for Singapore market
• Training materials development and delivery implementation roll-out plan in Practice includes
• Conduct professional training on Hoya’s ophthalmic lenses and measuring equipment and tools
• Communication skills training for Optometrists, Opticians and Front-of-House team
• Post-training communication to monitor effectiveness and sustainability
• Conducting and delivering of training on a periodic basis, to one-to-one, small group retailers or mass group of eye care professional pre/post normal retail hours
• Working closely with institutes and associations, taking lead in delivery of ALL education session and professional conference, and organizing of Continue Professional Education programs to keep Hoya Vision Care branding at top of ECP’s mind
• Monitors and reports on industry’s movement and activities, develop competitive analysis on how to overcome objectives
• Assist in troubleshooting request pre/post normal retails hours as and when required
• Coordinate and work together with Marketing Team to help promote Hoya Vision Care during Products Launch/ Special Events and development of training for mass market

Reporting

• Pre and Post-training reports
• Market intelligence reports
• Monthly report on status of new media tools and implementation process

Others

• Represent the Company at trade exhibitions, events and demonstrations
• Maintain professional and technical knowledge by attending product workshops
• Contribute to team effort by accomplishing related results as needed
• Render support in the installation and user trainings of equipment and tools
• Any other duties and responsibilities as assigned by the Management

Required candidate attributes

• Education: Diploma or Bachelor in Optometry
• Experience
• Preferred 2 years of relevant working experience in retail optical setting
• Familiar with the use of Microsoft Office products (eg: Work, Excel & Powerpoint)
• Knowledge in IT will be an added advantage
• Behavioral attributes
• Keen interest in the technical aspects of ophthalmic lenses and passionate about Optometry industry
• Good communication and interpersonal skills with ability to handle stressful and difficult situation with tact and wisdom
• Able to speak confidently before a group of audience
• Strong problem solving ability
• Detailed, meticulous output with high level of accuracy
• Able to work independently and as part of a team
• Proficiency in the Chinese language is required as the role involves communicating with Chinese speaking clients/customers