Production Suppport Engineer(AS 400, Batch Processing)

Unison Consulting Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in IT consulting is looking for a capable professional to monitor software and hardware systems. The role involves managing IT incidents, performing systems monitoring, and maintaining incident logs, ideal for someone with a degree in IT and experience in multiple platforms. Proficiency in MS Office, especially Excel, is desirable.

Qualifications

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution.
• Good experience in relevant work area.
• Experience in operating at least 3 platforms: AS400, Mainframe, Unix/Linux and Windows.

Responsibilities

• Monitor various IT facilities for software and hardware; react to exceptions.
• Manage IT-related incidents and maintain incident logs.
• Perform job submissions, backups, and first-level problem determination.

Skills

Monitoring facilities

Incident management

System resolution

Education

Degree in IT or Computer Science

Tools

MS Office Suite

Excel Macros

Excel Pivot Tables

Job description

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from client staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
• Good experience in relevant work area
• Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
• Proficient in using MS Office Suite of products
• Proficiency in Excel macros, pivot tables and charting are a plus.