Production Support - Marketplace

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Southeast Asia seeks a member for its Product Management team. The role involves troubleshooting, collaborating with diverse stakeholders, and contributing to product strategy, impacting millions of users. Ideal for candidates with a Bachelor's degree who are eager to learn and solve problems.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Demonstrated troubleshooting and problem-solving skills.
• Ability to work independently.

Responsibilities

• Respond to system queries and perform troubleshooting.
• Collaborate with key stakeholders to resolve issues.
• Identify areas for process improvement.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree in a relevant field

Job description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

Job Description:

• Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues.
• Efficiently understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly.
• Perform assessments to determine the priority and urgency of issue resolution.
• Collaborate closely and build strong relationships with key stakeholders, including Product Managers, Software Developers, QA Engineers, and the Operations team.
• Learn the operation of our products from the ground up.
• Evaluate issue trends and provide system stability reports to stakeholders.
• Identify areas for process improvement and support team initiatives or projects.

Requirements:

• Bachelor's degree in a relevant field. A background in Computer Science, Engineering, or related disciplines is an advantage but not mandatory.
• Prior experience in a similar role is preferred, but candidates without direct experience are welcome to apply if they can demonstrate strong troubleshooting and problem-solving skills.
• Effective troubleshooting skills, with the ability to understand system issues and develop action plans.
• Ability to work independently and manage tasks with minimal supervision.
• Strong communication skills, with the ability to collaborate with multiple stakeholders.
• A strong sense of responsibility and accountability for work outcomes.
• Willingness to work on weekends, public holidays, and campaign days when scheduled, off-in-lieu is provided.