Production Support Lead

Luxoft; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in the financial technology sector is seeking an experienced Production Support Lead focusing on trading and risk management systems, particularly on the Murex platform. The successful candidate will oversee production support engagements, ensure quality, and align processes with global best practices while fostering team collaboration and effective client management.

Qualifications

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture.
• Experience managing teams on 24x7 shifts.

Responsibilities

• Supervise current L1/L2 production support engagements.
• Manage client communications, ensuring alignment with SLAs.
• Establish a delivery and quality assurance framework.

Skills

Production support

Leadership

Client communications

Stakeholder management

Team collaboration

SQL

Knowledge of Murex

Problem management protocols

Flexibility

Job description

Project description

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

SKILLS

Must have

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture
• Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles.
• L1 & L2 application technical and functional support experience.
• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
• Excellent team collaboration, written and verbal communication skills.
• Effective stakeholder management.
• Flexibility for shifts and weekends.

Nice to have

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