Production Support Engineer — Enterprise Business Apps & AI Enablement

Standard Chartered Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading international bank is seeking a Business Systems Support Engineer in Singapore to provide operational and technical support for business applications. This role requires strong understanding of cloud-based solutions and user access management. Candidates should have 2-5 years of relevant experience and excellent communication skills. The bank offers competitive salary, benefits, flexible working options, and a supportive learning culture for all employees.

Benefits

Competitive salary

Flexible working options

Retirement savings and insurance

Continuous learning culture

Qualifications

• 2-5 years of experience in production support, application administration, or IT operations.
• Strong understanding of Microsoft 365, Dynamics, Salesforce, ServiceNow, and Atlassian Suite.
• Familiarity with incident management and ticketing tools.

Responsibilities

• Provide operational and technical support for business applications.
• Manage user access, roles, permissions, and configuration settings.
• Monitor application performance and resolve incidents promptly.

Skills

Cloud-based business applications

Troubleshooting

User access management

Analytical mindset

Clear communication

Education

Degree or diploma in Information Technology, Computer Science, or related field

Tools

Jira Service Management

Freshservice

Job description

A leading international bank is seeking a Business Systems Support Engineer in Singapore to provide operational and technical support for business applications. This role requires strong understanding of cloud-based solutions and user access management. Candidates should have 2-5 years of relevant experience and excellent communication skills. The bank offers competitive salary, benefits, flexible working options, and a supportive learning culture for all employees.