Production Support Engineer - Early Career

Apple Inc.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Production Support Engineer to join their dynamic team. In this role, you will work collaboratively with engineers from diverse backgrounds to tackle challenges in retail applications. You will engage in troubleshooting, incident management, and automation while contributing to the evolution of best practices. This position offers an exciting opportunity to grow your skills in a fast-paced environment, making a real impact on product delivery and customer support. If you thrive on problem-solving and enjoy working with cutting-edge technology, this role is perfect for you.

Qualifications

• 0-2 years of software engineering or application support experience.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Collaborate with engineers to resolve issues across retail applications.
• Triage and prioritize incidents based on impact.

Skills

Troubleshooting

Problem-Solving

Java

Scala

RDBMS

PL/SQL

NoSQL

Monitoring and Alerting

Automation

Unix Shell Scripting

Education

Bachelor's Degree in Computer Science

Tools

AWS

Splunk

APM Tools

Job description

Singapore, Singapore Software and Services

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Description

In this engineering role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving incidents while partnering closely with engineering teams to enhance product delivery and customer support.As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week.Share on-call rotation with other team members to support apps and services in scope.Take knowledge transition from engineering teams for changes being rolled out in production.Assess the need for production monitoring and alert setup.Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business.Conduct RCA, log defects and partner with engineering teams for prioritization.Automation, maintain support documentation and debug sophisticated production issues.

Minimum Qualifications

• 0-2 years of software engineering or application support experience
• BS degree or higher in CS or related field.
• Skills and experience in monitoring, alerting, fault analysis, and automation.
• Strong troubleshooting and problem-solving skills.
• Coding knowledge in Java, Scala and frameworks related to Java.
• Good knowledge of RDBMS, PL/SQL and noSQL.

Preferred Qualifications

• Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
• Working experience on cloud infrastructure, like AWS, is a plus.
• Experience with Splunk, monitoring tools, APM & observability.
• Support experience with eCommerce platform.
• Exposure to Incident and Problem Management processes.
• Good knowledge of Unix Shell Scripting
• Strong collaboration and interpersonal skills.
• Strong communication skills and ability to coordinate with multiple teams.
• Proficiency in a second language, Chinese or Japanese preferred

Add to Favourites Production Support Engineer - Early Career