Production Support Engineer

Unison Consulting Pte Ltd; Singapore; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology consultancy seeks an application support specialist to monitor and enhance production systems. The role focuses on managing alerts, responding to incidents, and providing comprehensive operational support. Ideal candidates will possess strong skills in Unix, Shell scripting, and SQL, and have the ability to thrive in a fast-paced environment, potentially within the banking sector.

Qualifications

• Minimum 1 year of experience in application support.
• Dynamic individual with a thirst for learning, strong team player.
• Exposure to the banking industry is advantageous.

Responsibilities

• Monitoring applications and infrastructure alerts.
• Taking ownership and responding to incident tickets.
• Providing 24x7 operational support for production activities.

Skills

Unix commands

Shell scripting

SQL queries

Interpersonal skills

Tools

Job scheduling

Kafka

ActiveMQ

Job description

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.
• Provide 24x7 operational support for all production activities.