Product Technical Support Engineer

YT AUTOMATION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading automation company in Singapore is seeking a Product Technical Support Engineer to assist with technical sales support and customer applications across Southeast Asia. The role involves responding to customer inquiries, providing essential product knowledge, and fostering relationships with clients and suppliers. Ideal candidates will thrive in a dynamic environment, ensuring customer satisfaction by offering tailored solutions to meet their needs.

Responsibilities

• Provide pre-sales and post-sales application support.
• Respond to customer queries and technical requests via phone or email.
• Conduct product training and demonstration for customers.

Job description

The role of Product Technical Support Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities:

• Provide pre-sales support and post sales application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Support technical requests/support, respond to customer queries and issues of our customers over telephone or email.
• Documentation and recording of all service, support and application activities
• Conduct product training and demonstration to customers
• Work closely with sales team to maintain existing customers’ relationship.
• Using product application knowledge to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Build up relationship with our product's principal and provide customers’ feedback to product's principal for service and/or products enhancements.
• Value-add to customers’ needs and strengthen relationships with them.