Product Support Manager [ up to $5,000 | East]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing firm in Singapore is seeking an experienced Product Support Manager to lead a team of 70 Product Support Assistants. You will manage stock operations across multiple terminals, ensuring timely and accurate processes. The ideal candidate has over 5 years of supervisory experience in a fast-paced environment, preferably in FMCG or retail. Flexibility for night shifts is required. Competitive salary offered.

Qualifications

• Minimum 5 years of experience in a supervisory or management role in a fast-paced environment.
• Strong leadership and team management skills.
• Ability to work flexible hours, including occasional night shifts.

Responsibilities

• Lead and manage a team of 70 Product Support Assistants.
• Oversee stock receiving and ensure accurate entry into the system.
• Manage resource allocation and conduct spot checks.

Skills

Leadership

Team management

Inventory management

Logistics operations

Job description

Job ID: 1058267

Responsibilities:
We are seeking an experienced Product Support Manager to lead a team of 70 Product Support Assistants. The successful candidate will be responsible to manage the Product Support Team to ensure stocks are received, transferred and floated into the 19 stores timely and accurately to support business needs.

1. Team Management:

• Lead and manage a team of 70 Product Support Assistants in both day and night shifts across the 4 terminals.
• Conduct performance evaluations, provide feedback, and coaching to team members.
• Foster a positive and productive team culture.
• Any other tasks / assignments as assigned by the Superior or Management

2. Product Support Operations:

• Oversee the midnight PSA team receiving of deliveries from warehouses and ensure accurate entry into the GLOB+ system.
• Manage stock transfers and customs documentations accurately
• Ensure Day PSA floating of stocks onto shelves in stores efficiency
• Oversee the schedule for gate hold room deliveries for customers on Australia and USA flights.

3. Resource & Manpower Allocation:

• Develop and implement manpower plans to ensure adequate staffing levels across the 4 terminals.
• Involved in the recruitment of PSA team members with HR department
• Manage roster planning, leave planning, and resource allocation.

4. Spot Checks and Quality Control:

• Conduct regular spot checks on midnight PSA teams who receive stocks from warehouses.
• Ensure compliance with standard operating procedures and quality standards.

5. Process Improvement:

• Identify areas for process improvement and implement changes to increase efficiency and productivity.
• Collaborate with other teams to ensure seamless operations.

Requirements:

• Minimum 5 years of experience in a supervisory or management role in a fast-paced environment in similar capacity or responsibilities preferably from FMCG or Retail multi-stores background.
• Strong leadership and team management skills.
• Familiarity with inventory management systems and logistics operations.
• Ability to work flexible hours, including occasional night shifts and weekends whenever required.

To Apply, please kindly email your updated resume to [e-mail]

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