Product Support Manager, Information Products & Services Unit (1-Year Contract)

Accounting and Corporate Regulatory Authority; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Accounting and Corporate Regulatory Authority (ACRA) is seeking a Product Support Manager to enhance accessibility and value of business data. This role focuses on customer relationships, product development, and data-driven improvements, supporting corporate service providers and analyzing product performance.

Qualifications

• Minimum 1-3 years of relevant experience in developing digital information products.
• Experience in managing Product Lifecycle in data products or e-commerce.
• Strong interest in exploring new data trends and technologies.

Responsibilities

• Manage and support corporate service providers and business users.
• Conduct engagement sessions and usability testing to understand customer needs.
• Collaborate to develop innovative data products for market demands.

Skills

Customer Relationship Management

Communication

Analytical Skills

Problem-Solving

Teamwork

Education

Professional Qualification in Information System, IT, Computer Science, or Engineering

Job description

What the role is:

We are looking for a Product Support Manager to play a pivotal role in enhancing the accessibility and value of ACRA’s business data. In this role, you will drive the development and growth of our information products, ensuring that our customers can easily access and leverage valuable business insights.

What you will be working on:

• Customer Relationship Management: Manage and support corporate service providers and business users, fostering strong relationships and delivering exceptional service.• Customer Insights: Conduct engagement sessions and usability testing to deeply understand customer needs and preferences.• Product Development: Collaborate with corporate service providers and business owners to develop innovative data products that meet market demands.• Performance Analysis: Monitor sales and volume metrics to measure product performance and identify optimization opportunities.• Product Ownership: Assist the development and maintenance of back-office support systems.• Pricing and Strategy: Conduct market research and analysis to optimize pricing and product offerings.• Data-Driven Improvement: Leverage data insights to enhance existing products and services.

What we are looking for:

• Professional Qualification in Information System, Information Technology, Computer Science or Engineering• Minimum 1-3 years of relevant experiences in developing digital information products and/or managing Product Lifecycle in data products or ecommerce portfolios• Able to multi-task and cope with tight timelines• Experience in product development and management• Strong communication and interpersonal skills• A team player who is independent, mature and accountable for the delivery of the role• A keen interest in exploring new data trends and technologies• Strong analytical and problem-solving skills

About Accounting and Corporate Regulatory Authority

At ACRA, we make Singapore a trusted and best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. Join us to make a difference! We now have the following exciting career opportunity available. You may also visit our career page at https://www.acra.gov.sg/careers to find out more about other career opportunities.