Product Support Engineer (Vision Plus)

THAKRAL ONE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking an L1 Production Support Engineer for VisionPLUS 10. Your role involves monitoring and resolving first-level issues, performing health checks, and coordinating with support teams. Candidates should have 2-5 years of relevant experience in L1 support, preferably in the banking sector, along with skills in JCL, COBOL, and VisionPLUS 10. This position offers an opportunity to work in a dynamic environment.

Qualifications

• 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS 10 architecture and core modules.
• Exposure to JCL, COBOL, VSAM, CICS is a must.

Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10.
• Perform daily health checks across modules.
• Handle initial triage of incidents and user tickets.

Skills

L1 support experience

Customer service orientation

Basic Linux commands

Knowledge of SQL/DB2

Tools

ITSM tools (ServiceNow, Remedy)

VisionPLUS 10 (Flex)

Job description

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
• Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
• Handle initial triage of incidents and user tickets.
• Provide quick fixes and workarounds for known issues.
• Maintain SOP documentation and knowledge base for recurring issues.
• Escalate unresolved or complex problems to L2/L3 teams.
• Coordinate with development, infrastructure, and vendor teams.
• Support monthly release deployments and patching activities.
• Prepare RCA and incident reports.
• Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
• Assist with routine tasks such as password resets, account unlocks, and basic configuration
  changes.

Required Skills & Experience

• 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
• Exposure to JCL, COBOL, VSAM, CICS is a must.
• Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
• Familiarity with SQL/DB2 and log analysis – Good To Have
• Strong communication and customer service orientation.
• Experience with ITSM tools (e.g., ServiceNow, Remedy)
• Knowledge of ITIL practices preferred – Good To Have