Product Support Engineer

Cessna Aircraft Company; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

An aviation company in Singapore is looking for a Product Support Engineer. This role involves providing technical support to customers for Bell Helicopter models, troubleshooting issues, and liaising with various stakeholders. The ideal candidate should have an Aircraft Maintenance License and at least six years of experience, including four years in the field. Excellent communication skills and the ability to work in a multi-cultural environment are essential.

Qualifications

• Six years of experience with four years of field experience.
• Knowledge of Bell Helicopter products is an asset.
• Excellent spoken and written English; additional languages are a plus.

Responsibilities

• Process and respond to end customer requests.
• Provide troubleshooting support for technical problems.
• Coordinate logistics, warranty, and spares requests.

Skills

Technical troubleshooting

Customer support

Technical communication

Relationship building

Multi-cultural adaptability

Education

Bachelor's degree in any field

Aircraft Maintenance License (AML)

Tools

MS Office

MS Windows

Job description

Job Number:

Product Support Engineer (

Job Number:

334807 )

We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of.

Thank you for your interest in working at Bell! This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.

This is a position with Bell Textron Asia located in Singapore.

Job Responsibilities

• Processing and responding to end customer’s requests through formal written and verbal communications.
• Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
• Coordinating support activities for customer’s logistics, warranty, and spares requests.
• Interfacing with multiple internal stakeholders to provide technical guidance.
• Occasionally providing customers’ with on-site support.
• Contributing to the overall team’s departmental knowledge.

The ideal candidate will have the following qualifications:

• Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
• Hold a bachelor’s degree in any field.
• Knowledge of Bell Helicopter products an asset.
• Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
• Working knowledge of MS Office, MS Windows, and ability to learn new software.
• Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
• Ability to interpret engineering drawings and specifications.
• Proven desire to learn, University degree an asset.
• Self-motivated team player with a customer first mindset.
• At ease with multi cultural business environment.

Special Requirements

This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.