Product Support Engineer

Cessna Aircraft Company; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aerospace firm in Singapore is looking for a Product Support Engineer to provide technical troubleshooting and customer support for Bell Helicopter models. The ideal candidate will have an Aircraft Maintenance License, a Bachelor's degree, and over 6 years of experience. The role involves excellent communication skills and the ability to coordinate logistics and spares requests. Successful candidates will undergo a training period in Quebec and Texas before beginning operations in Singapore.

Qualifications

• Minimum 6 years of experience with 4 years in the field.
• Knowledge of Bell Helicopter products is an asset.
• Excellent spoken and written English skills.

Responsibilities

• Process and respond to end customer’s requests.
• Provide troubleshooting support for technical problems.
• Coordinate logistics, warranty, and spares requests.

Skills

Aircraft Maintenance License

Technical troubleshooting

MS Office

Interpersonal skills

Customer service

Education

Bachelor's degree

Tools

MS Windows

Job description

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Job Description

Job Number:

Product Support Engineer (

Job Number:

334807 )

Description

We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of.

Thank you for your interest in working at Bell! This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.

This is a position with Bell Textron Asia located in Singapore.

Job Responsibilities

• Processing and responding to end customer’s requests through formal written and verbal communications.
• Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
• Coordinating support activities for customer’s logistics, warranty, and spares requests.
• Interfacing with multiple internal stakeholders to provide technical guidance.
• Occasionally providing customers’ with on-site support.
• Contributing to the overall team’s departmental knowledge.

Qualifications

The ideal candidate will have the following qualifications:

• Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
• Hold a bachelor’s degree in any field.
• Knowledge of Bell Helicopter products an asset.
• Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
• Working knowledge of MS Office, MS Windows, and ability to learn new software.
• Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
• Ability to interpret engineering drawings and specifications.
• Proven desire to learn, University degree an asset.
• Self-motivated team player with a customer first mindset.
• At ease with multi cultural business environment.

Special Requirements

This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.