Product Support Engineer

Textron; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aerospace company in Singapore is seeking a Product Support Engineer to provide post-delivery support for Bell Helicopter models. Responsibilities include troubleshooting technical issues, coordinating logistics, and interfacing with stakeholders. Candidates should have an Aircraft Maintenance License and a bachelor's degree, alongside strong communication skills and a customer-first mindset. This position requires training in Canada and Texas before operating in Singapore.

Qualifications

• Aircraft Maintenance License (AML) or equivalent required with six years of experience.
• Hold a bachelor's degree in any field.
• Knowledge of Bell Helicopter products is an asset.
• Excellent spoken and written English, knowledge of other languages is an asset.
• Working knowledge of MS Office, MS Windows, and ability to learn new software.
• Self-motivated team player with a customer-first mindset.

Responsibilities

• Processing and responding to end customer's requests.
• Providing troubleshooting support to fielded customers' technical problems.
• Coordinating support activities for customer's logistics, warranty, and spares requests.
• Interfacing with multiple internal stakeholders to provide technical guidance.
• Occasionally providing customers with on-site support.

Job description

Overview

Product Support Engineer

Bell challenges what is possible. From breaking the sound barrier to developing the tiltrotor, we reimagine the experience of flight for more than 85 years. This position is an individual contributor responsible for supporting all fielded Bell Helicopter models. The PSE department's mandate is to provide post-delivery support to internal and external customers through services such as technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support. This is a position with Bell Textron Asia located in Singapore.

Responsibilities

• Processing and responding to end customer's requests through formal written and verbal communications.
• Providing troubleshooting support to fielded customers' and Customer Support Engineers' (CSE) technical problems.
• Coordinating support activities for customer's logistics, warranty, and spares requests.
• Interfacing with multiple internal stakeholders to provide technical guidance.
• Occasionally providing customers with on-site support.
• Contributing to the overall team's departmental knowledge.

Qualifications

• Aircraft Maintenance License (AML) or equivalent and six (6) years of experience, of which four (4) years are field experience.
• Hold a bachelor's degree in any field.
• Knowledge of Bell Helicopter products is an asset.
• Excellent spoken and written English; knowledge of other languages is an asset.
• Working knowledge of MS Office, MS Windows, and ability to learn new software.
• Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
• Ability to interpret engineering drawings and specifications.
• Proven desire to learn; University degree an asset.
• Self-motivated team player with a customer-first mindset.
• At ease with a multi-cultural business environment.

Special Requirements

This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.

Additional Details

• Recruiting Company: Bell Textron Inc.
• Primary Location: Singapore-Singapore
• Job Function: Product Support
• Schedule: Full-time
• Job Level: Individual Contributor
• Job Type: Experienced
• Shift: First Shift
• Travel: Yes, 25% of the Time
• Job Posting: 07/28/2025, 2:01:06 AM
• Job Number: 334807