Product Support Engineer

Cessna Aircraft Company; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation firm in Singapore is looking for an individual contributor to support Bell Helicopter models. Responsibilities include troubleshooting, customer support, and coordination of logistics. Candidates should hold an Aircraft Maintenance License and a bachelor's degree. Experience in the field and excellent English skills are essential. Training will be conducted in Quebec and Texas before the role in Singapore.

Qualifications

• Hold an Aircraft Maintenance License or equivalent.
• Six years of experience with four years in the field.
• Excellent communication skills in English.

Responsibilities

• Process and respond to customer requests.
• Provide troubleshooting support to customers.
• Coordinate logistics and warranty requests.
• Interface with internal stakeholders for technical guidance.
• Occasionally provide on-site customer support.

Skills

Excellent spoken and written English

Strong business presence and acumen

Ability to interpret engineering drawings

Self-motivated team player

Knowledge of Bell Helicopter products

Education

Bachelor's degree

Aircraft Maintenance License (AML)

Tools

MS Office

MS Windows

Job description

Overview

We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of.

Thank you for your interest in working at Bell! This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.

This is a position with Bell Textron Asia located in Singapore.

Job Number: 334807

Responsibilities

• Processing and responding to end customer’s requests through formal written and verbal communications.
• Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
• Coordinating support activities for customer’s logistics, warranty, and spares requests.
• Interfacing with multiple internal stakeholders to provide technical guidance.
• Occasionally providing customers’ with on-site support.
• Contributing to the overall team’s departmental knowledge.

Qualifications

• Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
• Hold a bachelor’s degree in any field.
• Knowledge of Bell Helicopter products an asset.
• Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
• Working knowledge of MS Office, MS Windows, and ability to learn new software.
• Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
• Ability to interpret engineering drawings and specifications.
• Proven desire to learn, University degree an asset.
• Self-motivated team player with a customer first mindset.
• At ease with multi cultural business environment.

Special Requirements

This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.