Product Support Assistant (Airport Retail)

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel retail company is seeking a Product Support Assistant at Changi Airport. Responsibilities include managing stock deliveries, conducting inventory checks, and maintaining store displays. Candidates should have at least an N-Level, be able to handle heavy loads, and thrive under pressure. The role offers hourly pay between $2,000 and $2,750, with additional benefits including monthly allowances and medical insurance.

Benefits

Monthly allowances up to $230

Annual leave of 12 to 18 days

Medical and dental insurance

Joining Bonus of $600

Qualifications

• Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
• Must be 21 years old and above as per Tobacco Act.
• Comfortable to work retail and shift hours.

Responsibilities

• Receive incoming deliveries and transfer stock across stores and terminals.
• Conduct stock checks and ensure inventory accuracy.
• Replenish store displays and maintain visual merchandising standards.
• Inspect items for defects and manage returns or replacements.
• Deliver duty-free items to departure gates before flight closure times.
• Keep storeroom and work areas clean and organized.

Skills

Organised

Self-motivated

Ability to thrive under pressure

Comfortable with heavy loads

Education

N-Level or equivalent

Job description

Product Support Assistant

Location: Changi Airport

Working Hours: Rotating shift between 0530 and 0230 (FT/PT) and 2100 and 0800 (MN)

Full-Time & MN Shift: 9.5 hours including 1 hour unpaid break, 42.5 hours per week

Part-Time Shift: 9.5 hours including 1 hour unpaid break, min 5 days a week (Min 2 months commitment)

Midnight Shift (PT): Min 7 hours per shift, min 4 days a week (Min 2 months commitment)

Salary: 2k - 2.75k (Part-time: 13/hour)

Responsibilities:

• Receive incoming deliveries, label, pick, pack, and transfer stock across stores and terminals.
• Conduct stock checks, ensure inventory accuracy, and complete all related documentation correctly.
• Replenish store displays, maintain visual merchandising standards, and support online order fulfilment (e.g. IShop Changi).
• Inspect items for defects and follow procedures for returns or replacements.
• Deliver duty-free items to departure gates before flight closure times.
• Keep storeroom and work areas clean, organized, and compliant with safety regulations.
• Support various ad-hoc duties as assigned by supervisors or retail managers.

Requirements:

• Min N-Level or equivalent.
• Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
• Organised and self-motivated.
• Able to thrive under pressure.
• Comfortable to work retail and shift hours.
• Comfortable to handle liquor and tobacco products.
• Must be 21 years old and above as per Tobacco Act.

Benefits:

• Monthly allowances up to $230.
• Annual leave of 12 to 18 days per calendar year.
• Medical and dental insurance.
• Joining Bonus of $600 for local Full Time new hires, subject to T&C.