Location: Raffles Place, Interview in KL!
Working Hours: Mon – Fri: 9am to 6pm
Salary: Up to $3500 per month (with certs & experience)
Job Description
- Achieve sales target KPIs, call quality and operational standards;
- Identify opportunities for cross‑selling and up‑selling;
- Handle and follow up with customer enquiries with confidence;
- Convert leads provided by the bank to sales through telemarketing activities;
- Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
- Liaise with internal departments on policy fulfillment;
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
- Highlights any potential concerns /risks and proactively shares best risk management practices.
Requirements
- Minimum GCE ‘O’ Level / Diploma with relevant experience
- Comfortable with outbound calls and stakeholder interactions
- Relevant insurance certifications such as BCP, PGI and HI
- Strong persuasion and negotiation skills
- Patient and resilient to handle rejection and objections
- Independent, organized, and positive worker with excellent interpersonal skills
- Good team player with ability to multitask and meets high service standards;