Product Specialist - India (Customer Support + Success) (Remote)

Pricelabs; Singapore; Remote; SGD 35,000 - 50,000; Full time

Job summary

PriceLabs is seeking a Product Specialist for their remote role, focusing on customer support and success. This position includes key responsibilities such as owning customer issues, providing comprehensive product support, and ensuring customer satisfaction. Candidates are encouraged to bring empathy and problem-solving skills to enhance customer experiences.

Benefits

Remote work environment

Flexible work-from-home policy

Work with an industry-leading product

Qualifications

• Experience in a startup or customer support role is valuable.
• Strong analytical skills, especially with math-heavy products.
• Excellent communication skills, both verbal and written.

Responsibilities

• Owning customer issues from report to resolution.
• Conducting product walkthroughs and resolving customer queries.
• Going above and beyond to assist customers.

Skills

Empathy

Problem-solving

Analytical skills

Communication

Education

Experience in customer support

Tools

SQL

Microsoft Excel

Zohodesk

Job description

Product Specialist - India (Customer Support + Success) (Remote)

Preferable Location(s): Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Kolkata, Panaji, Delhi, India
Work Type: Full Time

About the Role:

As a Product Specialist, you will be the first point of contact for our customers, playing a vital role in their success and satisfaction with PriceLabs. Your work will directly impact customer retention and satisfaction, setting new standards in support and service.

This role offers an excellent opportunity to start your career in the B2B SaaS industry, with potential to transition into departments like Data Science, Sales & Success, or Marketing.

This is a night shift position: 6 PM to 2:30 AM IST, any five days a week.

Key Responsibilities:

1. Owning customer issues from report to resolution.
2. Conducting product walkthroughs and resolving customer queries.
3. Researching, diagnosing, troubleshooting, and providing solutions.
4. Providing prompt and accurate feedback.
5. Recording and closing all issues properly.
6. Responding to inquiries via email, phone, and live video calls.
7. Going above and beyond to assist customers.

About You:

• Empathy, patience, and a customer-first attitude.
• Curiosity and problem-solving skills.
• Experience in a start-up or customer support role.
• Strong analytical skills, especially with math-heavy products.
• Excellent communication skills, both verbal and written.
• Experience with databases (including SQL), Microsoft Excel, PowerPoint.
• Familiarity with support tools like Zohodesk or similar software.

How to Apply:

Fill out the application form with your details. Shortlisted candidates will be contacted via email. Please check your spam folder if you do not see our email.

Tip: Avoid AI-generated responses; we want to hear your genuine voice!

About PriceLabs:

Founded in 2014 and headquartered in Chicago, IL, PriceLabs provides revenue management solutions for the short-term rental industry. Our platform helps hosts and hospitality professionals optimize pricing and revenue, managing over 500,000 listings globally across 150+ countries. We are a remote-first company with a diverse, global team, recognized with industry awards like SaasBooth 2021 and The Shortyz 2020 & 2023.

Why Join PriceLabs:

• Remote work environment with flexible work-from-home policy.
• Work with an industry-leading product loved by thousands of customers.
• Join a passionate, global team that values open communication and customer success.