Product Specialist

Charterhouse Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Product Specialist to cultivate relationships with customers and understand their needs regarding AI technology. You will support Account Executives, manage live projects, and assist customers in their Proof of Value engagements. Excellent communication and problem-solving skills, along with a Bachelor's or Master's degree in a scientific discipline, are required for this role. Please email your resume for a confidential discussion.

Qualifications

• Excellent verbal and written communication skills.
• Charismatic and confident in customer-facing roles.
• Ability to work in a fast-paced environment while meeting deadlines.

Responsibilities

• Work with Account Executives on Proof of Values and manage projects.
• Act as an expert on products to convert prospects.
• Design custom workflows and solutions for live cases.

Skills

Interpersonal and communication skills

Problem-solving ability

Attention to detail

Time management

Education

Bachelor’s or Master’s Degree in a scientific or analytical discipline

Job description

Our client in the AI space is currently hiring a Product Specialist to cultivate relationships and uncover the core needs and priorities our customers seek in our technology.

You will have knowledge of the product and how it can be of benefit to customers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers.

In addition, you will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review

• Act as an expert of products, supporting the sales team in converting these prospects

• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value

• Be a trusted adviser and authority on the product to the prospect during the Proof of Value

• Product Specialists will work with Support and Technical operations teams to co-ordinate and resolve technical issues for customers

• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline with distinction

• Excellent interpersonal and communication skills, both verbal and written

• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge

• Highly-detail oriented with a problem-solving attitude

• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

• Organised with excellent time management skills with an ability to prioritise effectively

Please email your resume to Abigail Poh at [e-mail] for a confidential discussion.

EA License no.: 16S8066 | Reg. No. R1870906

Only successful candidates will be notified.