Product Specialist

MP BIOMEDICALS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic marketing and technical support professional to drive product launches and engage with customers. This role involves collaborating with product development teams, creating compelling marketing materials, and conducting product training sessions. The ideal candidate will have a strong background in life sciences, excellent communication skills, and a passion for customer service. Join a forward-thinking company that values innovation and teamwork, and help shape the future of biomedical products in a fast-paced environment where your contributions will make a significant impact.

Qualifications

• Minimum 2-3 years experience in a similar role with strong analytical and problem-solving skills.
• Bachelor's degree in life sciences or related field required.

Responsibilities

• Provide marketing and technical support for product launches and development.
• Develop marketing content and conduct product training sessions.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Analytical Skills

Attention to Detail

Problem-Solving Skills

Organizational Skills

Education

Bachelor’s Degree in Life Sciences

Minor in Marketing

Tools

Life Sciences Research Tools

In-Vitro Diagnostics (IVD) Devices

Biochemicals

Job description

Basic Functions:

• Provide marketing and technical support for existing and newly developed / launched products
• Responsible for the execution of the product launch and development process while collaborating with the product development team
• Develop marketing / technical contents and work with the graphic designer and other marketing team members to produce various marketing collaterals (brochures, videos, webpages, social media posts, blog, etc.)
• Develop the contents for product training, conduct a presentation / webinar and/or product demonstration as necessary
• Actively engage with customers / collaborators to perform a product evaluation / sampling
• Gather, summarize, and act on customers’ feedback/complaint in a timely manner
• Develop and implement sales and marketing strategies (especially for newly launched products) to achieve business objectives
• Assess customer needs and market competition for all products portfolio globally
• Provide helpful product recommendations / suggestions to product development team and sales team (direct sales team and channel partners)
• Handle and resolve any customer issues or potential problems and product related activities; perform other tasks assigned by the supervisor.

Duties:

• Support the development of new products
• Suggest the improvement for existing products
• Manage the launch of new products
• Conduct market research and analyse the industry trends
• Build and maintain customer relationships
• Resolve any customer issues
• Collaborate with the product development team on the progress and launch of new products

Requirements:

• Minimum of a Bachelor’s Degree in life sciences / biological sciences / biomedical sciences or a related field
• Minimum of 2-3 years of experience in a similar role
• Strong customer service skills
• Excellent verbal and written communication skills
• Strong analytical skills
• Strong attention to detail
• Strong problem-solving skills
• Strong organizational skills

Ability to: work well in a team environment and a fast-paced environment

Knowledge of: Life sciences research tools, in-vitro diagnostics (IVD) devices or reagents, biochemicals, marketing

Education: At least BSc degree in Life Sciences or related field. Minor in Marketing will be an added advantage.

Experience:

• 2-3 years of experience in a related field
• Prior working experience in Life Sciences and/or IVD industries is desirable.