Product Specialist

Nihon Kohden Singapore Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading medical device company in Singapore is seeking a Product Specialist for Ventilator products. Responsibilities include managing sales processes, providing customer training, and supporting product demonstrations. Ideal candidates should have 2-3 years of experience in the medical device sector and excellent communication skills. This role offers opportunities to work closely with customers and the sales team to drive business objectives.

Qualifications

• 2-3 years of relevant experience in the medical device business.
• Experience with Ventilator products preferred.
• Strong ability to deliver results under pressure.

Responsibilities

• Provide consultation on product configuration and clinical application.
• Support sales activities and manage local customer accounts.
• Plan and conduct product demonstrations and training.

Skills

Communication skills

Resilience

Interpersonal skills

Teamwork

Adaptability

Education

Bachelor’s degree in Science/Nursing

Job description

Product responsibility

• Main portfolio responsibility: Ventilator product, e.g. Respiratory Therapist. May expand to other products eg, Patient Monitor Solution, Cardiology etc
• Provide support to distributor / NK channel partner and NK sales team on all product and application related requirement.
• Attend to all product related enquiry.
• Plan and provide regular product update, product, and application training to distributors / customer of the assigned customer account / territory / region.
• Provide consultation on product configuration, solution, and clinical application to NK channel partner/distributor of the assigned territory / region.
• Provide consultation on product configuration, solution and clinical application to customers/end users including clinicians, doctors, Biomed etc.
• Provide product demonstrations, product training and educate customer about the features and benefits of NK product and solution.
• Support distributor on projects, tender specification to review, propose solution to comply with the project and tender requirements.

Sales responsibility

• Full responsibility on the sales process for assigned local customers account / territory in Singapore.
• Main portfolio sales responsibility: Ventilator product, e.g. Respiratory Therapist. May expand to other products eg, Patient Monitor Solution, Cardiology etc
• Support and drive sales activities for Singapore market and assigned customer account.
• Provide product demonstration, presentation and solution to customers/end users, clinician, doctors and etc.
• Work closely with Product Specialist on sales related activities, customer enquiry, product presentation etc.
• In-charge and ownership of local tender and for assigned customer account, this includes tender proposal, specification review, tender submission, and related tender enquiry and etc.
• Work with NK commercial team, IT and engineering team to provide a total solution to customer/NK channel partner and for sales project.

Post-sales responsibility

• Provide end user product and application training. This includes training schedule planning, preparation of training materials, end user quick guide and any other materials / requirement from the customers.
• For Singapore sales. The product specialist is to provide support for project delivery and installation. This includes product setting/parameters and configuration set-up as according to customer requirement.
• For Singapore sales. The product specialist is to work and coordinate with NK IT / engineering team, logistic team and commercial team for the product commissioning and delivery according to customer requirement.

Product Sales / Marketing

• Promote product and services within an assigned geographic area and / or specific customers account to meet NK business objectives.
• Support field marketing event. This includes exhibition, trade show and seminar/product event etc.
• Prepare regular work report, this includes trip report, monthly project / work report and etc.
• Keep up-to-date on market trends, customer requirement and provide regular update on competitors, market and industry trends.
• Be the ‘voice of customer’ and provide customer / market feedback to NK commercial team/Global product team in NK, Japan
• Plan and support launch of new products in assigned account / geographical areas.
• Continuously improve product knowledge and selling related skills to provide exceptional support to differentiate NK from competitors.
• Undertake any duties as required or directed as vital for achieving overall company goals.

Job requirement

• At least 2 – 3 years of relevant experience in the medical device business.
• Candidate with experience in Ventilator product experience. E.g. Respiratory Therapist preferred.
• Bachelor’s degree in Science/Nursing preferred.
• Excellent communication skills for effective product presentations and troubleshooting.
• Demonstrates resilience, resourcefulness, ability to learn and adaptability. Able to deliver result under pressure, possess the ability to handle work stress.
• Strong teammate with excellent interpersonal and communication skills.
• A Self-starter and able to work with minimal supervision.

We regret that only shortlisted candidates will be notified