Product Solutions & Billing, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

About the Role

In this role, you will be responsible for ensuring timely and accurate issuance of Group Insurance Bills and Policy contracts in support of Corporate Solutions’ goals and vision.

Responsibilities:

• Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
• Manage assigned portfolio and support projects efficiently and effectively.
• Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.
• Set up and review new business policies in core system.
• Provide accurate billing status and quality checks reports.
• Participate in projects that involve improvement of operations efficiency, which could include User Acceptance Testing.
• Ensure service level commitments are met.
• Maintain awareness of regulatory compliance risks.
• Communicate professionally and effectively with clients, agents, brokers and colleagues.
• Attend to email inquiries promptly.
• Attend to walk-in agents & customers.
• Any other projects assigned.

Requirements:

• At least a Diploma holder.
• Minimum 2 - 5 years operations experience in the insurance industry, preferably in Group Insurance.
• Meticulous, good analytical, organization, communication and interpersonal skills.
• Process oriented.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.