Product / Process Owner

Lenovo; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company is seeking an Experience Manager to enhance partner engagement through strategic oversight of tools and processes. This role involves collaboration with cross-functional teams to drive B2B sales and optimize user satisfaction. Candidates should have strong background in sales enablement, data analysis, and communication skills.

Qualifications

• 5-8 years of experience in B2B/Channel sales and/or sales enablement roles.
• Experience with channel partner relationship management and data analysis.
• Ability to work in a fast-paced and evolving environment.

Responsibilities

• Own and define the vision for partner engagement and lead the partner portal strategy.
• Analyze and improve business processes for seamless partner interactions.
• Drive global governance processes and monitor KPIs for portal usage.

Skills

B2B sales

Channel relationship management

Data analysis

Project management

Innovation

Education

Bachelor’s degree in business administration

Master’s degree (a plus)

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

We are seeking a highly motivated and experienced individual to join our LXG Partner Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our Partners, Sellers and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with sellers and Partners to drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools & solutions through the measurement of KPIs (eg OSAT) and feedback.

In this role, you will be focused on listening to our Sellers and Partners and improving their experience on deployed platforms. You will lead key initiatives that involve process improvements, tool usability, data & insights, performance and adoption. We are seeking a highly skilled experience manager to join our team with the responsibility of delivering WW revenue growth, Partner Satisfaction, Ease of Use.

Key Responsibilities:

• Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
• Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
• Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
• Act as a primary liaison between cross-functional teams and stakeholders (e.g., business operations, learning & development, IT, partner support) to align on priorities and deliver coordinated outcomes.
• Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
• Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
• Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
• Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
• Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
• Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities.

Qualifications:

• Education: Bachelor’s degree in business administration, Marketing, Information Technology, or related field (master’s degree a plus).
• Experience:
  • 5-8 years of experience in B2B/Channel sales and/or sales enablement roles.
  • Experience with channel partner relationship management
  • Experience with data analysis, reporting, and dashboards.
  • Experience managing cross-functional projects and collaborating with diverse teams.
• Skills:
  • Strong understanding of B2B / channel enablement / channel relationship management processes
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Knowledge of user experience, data analytics, automation, and workflow optimization.
  • Ability to balance technical and business requirements and deliver results on time and within budget.
  • Strong communication skills to train, guide, and support sales teams in using sales tools effectively.
  • Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
  • Strong problem-solving abilities, with a focus on innovation and practical solutions.
  • Project management experience is a plus.
  • Ability to work in a fast-paced, constantly evolving environment.

Additional Locations: * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE

If you require an accommodation to complete this application, please [e-mail]