Product Planner (Travel)

Chan'S World Holidays Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading travel agency in Singapore seeks a Tour Package Developer. This role involves creating diverse tour packages for various markets, designing itineraries, and providing staff training. Ideal candidates have a diploma in Hospitality Management and exhibit excellent customer service skills.

Qualifications

• Min Diploma in Hospitality Management or related to travel.
• Strong interest in countries' histories and cultures.
• Willing to work weekends and public holidays.

Responsibilities

• Develop new China tour packages for diverse customers.
• Design detailed itineraries in Chinese & English.
• Conduct training for counter staff to enhance destination knowledge.

Skills

Customer Service

Communication

Negotiation

Cultural Awareness

Education

Diploma in Hospitality Management

Job description

Responsibilities

1. Develop New Tour Packages
   Create a diverse range of China tour packages for both non-Muslim and Muslim customers under the CWH brand.
   Ensure tour packages align with current market demands and company standards.

2. Design Tour Itineraries:
   Develop detailed itineraries in Chinese & English version.
   Create compelling PowerPoint presentations for marketing and internal briefings.

3. Content Management:
   Upload new itineraries, descriptions, and images into the website

4. Costing & Operations Coordination:
   Prepare accurate tour costings using the company’s costing template
   Submit finalized costings to the operations team for Outbound Booking (OB) creation

5. Staff Training & Support:
   Conduct regular training sessions for counter staff to enhance their destination knowledge.
   Provide ongoing support and guidance to counter staff as required.

6. Market Understanding:
   Study and stay updated on Singapore’s non-Muslim and Muslim market trends and travel preferences.

7. Vendor & Partner Relations:
   Build and nurture relationships with airlines to negotiate better airfares.
   Establish strong connections with local land operators for competitive tour pricing.

8. Competitive Market Analysis:
   Conduct regular market research to analyze competitor offerings.
   Adjust pricing strategies to ensure competitiveness while maintaining profitability.

9. Collaboration with Operations Team:
   Work closely with operations colleagues to ensure tours run smoothly and meet customer satisfaction standards.

Requirements:

• Min Diploma in Hospitality Management or related to travel

• Enjoy interacting with people, outgoing, friendly and energetic personality with excellent customer service skills.

• Good communication and negotiation skills.

• Have the ability to create a rapport with people of different ages and different cultures.

• Strong interest in countries histories, geographies, general customs and cultures.

• Willing to work on weekend and public holidays

• Those with a working knowledge of Tour & Travel Industry will have an advantage