Product Owner - GWB Digital & Transformation Office

Job Description - Product Owner - GWB Digital & Transformation Office (250000G3)

Opportunity

Join a group of vibrant staff on the ideation, implementation, and transformation of core processes and integration of digital technology across various areas of the business to enhance the employee workforce experience and redesign processes. Be an enabler for the business to embrace innovation and digital culture.

How it works

Develop & drive the transformation of the RM Marketing and Servicing Journey via an agile delivery framework. Key to this role is being able to understand business processes, identify improvement areas, and work with external vendors or teams of functional specialists comprising existing product owners, engineers, operations, and designers across geographies to ensure the seamless delivery of an end-to-end solution that fits the needs of our business.

What you do

• Complement existing Product Owners in the ideation, design, development, and launch of digital solutions to enhance employee/customer experience.
• Re-engineer policies and processes before digitalisation and automation.
• Act as the voice of the customer, integrating usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Develop and implement change management strategies and build strong relationships with users to facilitate smooth transitions during rollouts, ensuring adoption of new processes and tools.
• Advance the innovation and digital culture, manage the transformation actively, and provide the right solutions without over-engineering.

Who you are

• 5-7 years of experience in building software products and business process re-engineering.
• A demonstrated and focused desire to build amazing products and services.
• Confident communicator with the interpersonal skills to build relationships and influence change internally.
• Adaptable and resilient in unpredictable and ambiguous situations.
• An analytical mindset and meticulous with an eye for detail.
• Working knowledge of Agile development frameworks.
• Experience with designing or implementing organisational-level AI strategies will be an advantage.

Who you work with

Global Wholesale Banking (GWB) serves the entire spectrum of customer segments, from large corporations to government entities, and half of all SMEs in Singapore. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything, from cash management to trade finance.

Who we are

Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. We take the time to truly understand people and provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation, embracing technology and creativity to become a future-ready learning organisation. Our purpose remains: to enable people and communities to realise their aspirations.

What we offer

Competitive base salary, a suite of holistic, flexible benefits to suit every lifestyle, community initiatives, industry-leading learning and professional development opportunities, equal opportunity, fair employment, and selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.