Product Operations Specialist - Ads

Shopee; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Product Operation Manager, where your expertise will drive innovation in e-commerce advertising. Collaborate closely with the product team to streamline operations and enhance the advertisement engine. You'll leverage your analytical skills and operational experience to surface issues, optimize processes, and deliver impactful results. This dynamic role offers the opportunity to work in a diverse environment, ensuring a delightful experience for users through intelligent data-driven decisions. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 3-7 years of experience in operational roles or cross-functional teams.
• Strong execution skills and attention to detail.

Responsibilities

• Facilitate communication and reporting to keep the product team aligned.
• Manage knowledge engineering projects for high-quality data delivery.

Skills

Operational Management

Cross-functional Team Collaboration

Analytical Skills

Communication Skills

Process Optimization

Problem Solving

Education

Bachelor's Degree

Tools

Excel

Google Sheets

SQL

Job description

About The Team

Product Ops - Ads team aimed to provide e-commerce advertising platform by relying on Shopee’s massive data. Our expertise covers data, high performance AI-based online services, distributed systems, machine learning algorithms, and ads business strategies. The team places a strong emphasis on technology and strives to achieve innovation. We’re a passionate, young, and diverse team, committed to creating a convenient, delightful, and intelligent discovery experience for our users.

We are looking for an (experienced) product operation manager to join us. You will be working closely with the product team to make significant impacts on Shopee's advertisement engine through both technical and operational processes.

Job Description

• Facilitate communication, tracking, and reporting to keep the product team aligned on priorities and make steady progress
• Maintain and update knowledge base, including templates, SOPs, guidelines, best practices, training materials and other important documents
• Streamline and implement critical and routine product processes
• Surface issues with advertisements by reviewing bad cases, analysing user behavior data, and collecting product feedback
• Manage knowledge engineering projects to ensure prompt delivery of high quality data for our systems
• Work with the local product, regional operations team, and relevant stakeholders to evaluate, analyse, and improve the quality of advertisements
• Assist product managers to design long-term solutions to improve advertisements engines
  
  

Requirements

• 3-7 years of experience in operational roles, or working with cross-functional teams is a plus
• Bachelor’s degree across all disciplines
• Have a track record of delivering results
• Strong execution skills, attention to detail, ability to innovate and optimise business processes
• Strong ownership, bias towards actions, get things done independently
• Strong communication, especially in complex business/technical information verbally and in writing
• Able to work in a dynamic environment with multiple parties involved
• Analytical and quantitative reasoning with good critical thinking and data-based decision-making skills
• Good command of Excel/Google Sheet. Basic knowledge of SQL
• Bilingual in English and Bahasa Indonesia / Mandarin / Thai / Vietnamese / Portuguese / Spanish (optional) to facilitate cross border discussions and collaborations with stakeholders from across the region