Product Operations Associate

P2P; Singapore; Hybrid; SGD 40,000 - 70,000; Full time

Job summary

Une entreprise de premier plan dans le secteur des crypto-monnaies recherche un Product Operations Associate pour gérer ses offres de produits. Ce poste clé vous permettra d'acquérir une expérience pratique dans les opérations de produits crypto et la coordination de projets, tout en collaborant avec divers équipes pour améliorer l'excellence opérationnelle et créer une expérience utilisateur fluide pour l'utilisation des crypto-monnaies.

Benefits

Salaire compétitif

Assurance médicale avec couverture étendue pour les dépendants

Congés annuels attrayants

Flexibilité de travail avec horaires flexibles et setup hybride/remote

Programmes de mobilité interne pour la croissance de carrière

Visa crypto.com à l'adhésion

Qualifications

• Capacité à collaborer avec des personnes à tous les niveaux.
• Expérience préférée dans le domaine des opérations et connaissance du trading de crypto-monnaies.
• Orientation vers les solutions et capacité à travailler de manière autonome.

Responsibilities

• Coordonner le lancement et la gestion des délais pour les offres produits de Crypto.com.
• Collaborer avec les parties prenantes pour recueillir et aligner les exigences.
• Identifier les inefficacités opérationnelles dans les processus existants et proposer des solutions innovantes.

Skills

Communication

Organisation

Priorisation

Problem Solving

Adaptabilité

Job description

The project management and delivery team ensures the success of delivering high-quality product offerings across our platforms. We work with various stakeholders to tackle blockers, manage timelines, and enhance workflows and tools to achieve release efficiency across all product launches.

Role summary

We are seeking a Product Operations Associate to manage Crypto.com’s product offerings. This pivotal role offers an exceptional opportunity to gain practical experience in crypto product operations and project coordination, supporting one of the largest finance apps in the world. You will collaborate with cross-functional teams to improve operational excellence and create a seamless user experience for buying, selling, storing, and utilising cryptocurrencies. As the number 1 most downloaded crypto app in many markets globally, your contributions will directly impact millions of users worldwide. You will play a crucial role in ensuring the successful delivery of high-quality product offerings across all our platforms. Join our innovative and fast-paced team to drive product excellence and embrace ownership in a dynamic, growth-driven environment.

Responsibilities

• Coordinate seamless release and manage timelines for diverse Crypto.com product offerings
• Collaborate closely with stakeholders across teams to gather and align requirements for successful delivery
• Execute standard operating procedures (SOPs) with precision and diligence to ensure impeccable implementation of changes
• Identify operational inefficiencies in existing processes and propose innovative solutions to resolve bottlenecks proactively
• Support new product launches and market expansion
• Act as PIC for specific product verticals
• Work with cross-functional teams to define, prioritise, and resolve product issues with clarity and focus
• Review escalated issues from customer service and follow up with stakeholders to ensure timely resolutions
• Weekend/Holiday coverage may be required

Requirements

• Ability to collaborate effectively with people at all levels
• Excellent interpersonal, communication, organisation, and prioritisation skills
• Strong aptitude for understanding the needs of both technical and non-technical stakeholders
• Detail-oriented with a commitment to high-quality work
• Highly motivated to troubleshoot problems, drive positive change, and proactively take on challenges
• Adaptive to change and comfortable working in fast-paced environments
• Capable of working independently and making sound decisions with critical thinking
• Fast learner with a proactive, solution-oriented mindset
• Knowledge of crypto trading and experience in operations are highly preferred

#LI-CW1

#LI-Hybrid

#LI-Junior

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.

Transformational and proactive working environment. We elevate employees to find thoughtful and innovative solutions.

Growth from within. We help develop new skill sets that impact your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we support each other.

One cohesive team. Engage stakeholders to achieve our ultimate goal — Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance with extended coverage to dependents

Attractive annual leave, including birthday and work anniversary

Work Flexibility: flexible hours and hybrid/remote setup

Internal mobility programs for career growth

Work Perks: crypto.com visa card upon joining

Our benefits vary by region; learn more from our talent acquisition team.

About Crypto.com: Founded in 2016, serving over 80 million customers, and the world's fastest-growing crypto platform. Our vision is Cryptocurrency in Every Wallet, built on security, privacy, and compliance. We are committed to accelerating crypto adoption and empowering the next generation of innovators.

Learn more at https://crypto.com.

Crypto.com is an equal opportunity employer committed to diversity and inclusion. We seek candidates from diverse backgrounds to strengthen our team.

Personal data provided by applicants will be used solely for recruitment.

Please note only shortlisted candidates will be contacted.