Product Manager, Trust & Safety

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

TikTok is seeking a Product Manager for the Trust & Safety team, responsible for developing in-app safety features and leading major product improvements. The ideal candidate will have strong project management skills, expertise in product strategy, and the capability to work collaboratively across global teams to enhance community safety.

Qualifications

• 2+ years experience in product management required.
• Strong cross-functional project management and communication skills needed.
• Experience with international partners across time zones is a plus.

Responsibilities

• Identify risks and develop product solutions to enhance safety.
• Define safety product roadmap and drive cross-functional initiatives.
• Manage large-scale product improvement projects for community safety.

Skills

Project Management

Communication

Collaboration

Data Analysis

Problem Solving

Tools

SQL

Python

Job description

Responsibilities

About the Team As a Product Manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on in-app safety features, technical strategies to improve our Trust and Safety processes, as well as methods to detect and address the risky behaviors and actors in the community. Additionally, you will work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected. Responsibilities - You'll identify risks and leverage in-app product solutions or back-end processes to effectively address the risks, work with the engineering team to implement the product solutions - You'll define a safety product roadmap, set metrics that inform the success of safety efforts and drive cross-functional efforts to achieve success - You'll develop expertise in one of the product domains, e.g. safety of content, interaction integrity, the integrity of the account, etc. - You'll develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety

Qualifications

Minimum Qualifications - 2 or more years of experience in product management - Ability to design product solutions based on evidence; proven track record of pushing ambitious product, and/or organizational or process changes - Good cross-functional project management skills, good communication skills; a passion to unite people behind a common goal - Experience working with international partners across different time zones and cultures. Strong communication and collaboration skills Preferred Qualifications - You are experienced in product strategy in content safety areas. - You have an understanding of the landscape and new policy developments in new media, tech, and the entertainment industry - You have technical skills in data analysis (SQL, Python) - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.