Product Manager, Product Experience

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Job Description:
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans and our internal tools. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in Singapore, the Product Manager, Product Experience will report to the Product Lead, Product Experience. We are looking for a team player who is motivated, detail-oriented, and demonstrates deep user empathy for content discovery and growing users and user engagement on Viki.

Responsibilities:

• Establish priorities and a roadmap for web and mobile platforms, ensuring a high standard of user experience quality.
• Partner key stakeholders across product, business and engineering to identify major problems and prioritize initiatives to deliver business impact.
• Drive vision for user experience by incorporating detailed understanding of user journeys and feedback, relevant competitive analysis, user research and industry trends.
• Develop clear product requirements, detailed user stories, success metrics, and go-to-market plan with key business stakeholders, breaking down large problem spaces into a series of smaller problem hypotheses for rapid execution through a close partnership with the engineering team.
• Balance prioritisation across feature delivery, client operational performance and product quality bug/incident fixes. Partnering with the engineering team in sprint planning and managing development milestones.

• Bachelor’s degree in Information System, Computer Science, Business or any relevant specializations.
• Minimum of 3 years of Product Management experience and has demonstrated strong logical and product thinking across product management and software development lifecycles.
• Experience in crafting clear product requirements, working with UX designers to develop wireframes and mock-ups effectively to support business requirements.
• Exceptional attention to detail and organization skills with strong oral and written communication skills to interact and influence both engineering and business stakeholders within your domain.
• Have a strong passion for solving complex problems with a data driven approach, diving deep to uncovering key data insights and delivering successful products through an agile approach that consistently exceeds user expectations.
• Self-starter mentality with ability to manage multiple projects in a diverse working environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing
• Industries
• Entertainment Providers