Product Manager (Human Moderation), Platform Responsibility

TikTok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading social media platform is seeking a Product Manager responsible for the Human Moderation platform. The role involves overseeing product planning, collaborating across teams, and enhancing operational efficiency through data analysis. Ideal candidates have a background in tech or SaaS products, strong analytical skills, and excellent communication abilities.

Qualifications

• Experience in Product Management within tech/software/internet industry.
• Success in launching new products and features required.
• Strong analytical skills for data-driven decision-making.

Responsibilities

• Oversee the Human Moderation platform and improve efficiency.
• Connect with business teams to address pain points.
• Collaborate for standardized product tools and operation.

Skills

Product Management

Data Analysis

Cross-functional Collaboration

Business Understanding

Workforce Management Systems

Education

Bachelor's Degree in relevant fields

Tools

Workday

SAP

SuccessFactors

Job description

Responsibilities

About the Team
The Human Moderation product team is responsible for optimizing the core human moderation metrics in coordination with the OPS team, and designing the process, strategies and toolings to empower OPS team. We build and improve products such as Moderation tools, management tools, and training tools to improve the efficiency, quality and user experience of the moderation team.

What you will be doing

• Responsible for the construction of overseas content security Human Moderation platform, participate in the whole process of product planning and demand management, promote the scientific and efficient management and application of the Ops team, and improve the overall efficiency and experience of the business.
• Connect with the business team, go deep into the business scenarios, dig out the pain points of business needs, dismantle them into executable products/operation paths according to the problems, and build a generalized platform capability.
• Collaborate with the teams of all directions in the platform to unify the review rules, provide efficient and versatile product tools, and promote the standard and efficient operation of the entire process of product projects.
• Responsible for data analysis after product launch, tracking and optimization effects, and promoting continuous product innovation and optimization.

Qualifications

Minimum Qualifications

• Working experience as a Product Manager in ToB tools / SaaS / Platform products in high growth in the tech/software/internet industry with demonstrated success in launching new products and features;
• Experience with Workforce Management systems (Beisen / Workday / SuccessFactors / PS / SAP / UF / HRIS work experience is preferred).
• Knowledge of scheduling/attendance/working hour management/performance review is a plus;
• Strong understanding of business, able to relate to users' pain points. Has good business sense, communication skills and strong cross-functional collaboration skills;
• Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve the business goal;

Preferred Qualifications

• Bachelor's Degree and above in relevant fields, Engineering or Computer Science background is a plus;
• Data and result-driven with strong analytical skills, using data to support decision-making.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.